Away reviews and discussion

I always thought a luxury suit case was a joke and something exclusive to influencers. I had always used budget suit cases and bags. On a whim I bought a bag for Black Friday and my traveling experience was transformed. I can’t believe how smooth this bag moves! It keeps up with me when I’m running through the airport and is durable. Especially as someone who travels each week! My only fault would be that it does get scuffed and show a lot if you get a vanity color. It does easily come off with a magic eraser which they provide!

I have purchased 8 suitcases from away in the last 3 years. The very first one I purchased, an original carry-on has a handle that no longer retracts. I called to inquire because they claim to offer a lifetime warranty... but let me tell you.... You will have to take photos, videos, etc... to "prove" that the handle no longer retracts... because you know.. I have nothing better to do than collecting $3 handle repair kits that they send you. It's not like I'm trying to con them out of a new suitcase. But talking to others on different forum, that's the tactic, make it so difficult so that people will just give up and purchase another suitcase. Away Travel suitcase are obvioulsy nice - I wouldn't have purchased 8 of them in 3 years if they weren't. And I am not stupid enough not to know that even well made stuff sometime break. BUT, you judge a company by their ability to serve their customers when things go wrong. Amazon, doesn't 2 question you when you want to make a return. Apple doesn't two question you when you have an issue either, they even sometimes fix thing out of warranty at not cost. Away Travel? not so much. That's why I won't buy from them anymore. Are they trying to limit people from failing false claims, maybe. But the majority of people don't so that. A small percentage might but that's the price of doing business. You can't punish 100 people because 1 may abuse the system. Anyway, I am done ranting. It's just really disappointing. So, to sum it up. Away Travel suitcases are great, just make sure they don't ever have an issue.

Picked up one of the Outdoor Duffel bags a few months ago, great for short stays. Great capacity.

I was just telling someone that I've had my Away bag for over 5 years and it's still going strong. No broken parts, nothing but some scratches on the corners. These bags are a great investment.

Pros: smart looking, nice color, holds up well Cons: Surprisingly small, bare bones interior. I wouldn’t buy again because I don’t like having to open like a book to get anything inside.

A few years ago, right before the pandemic, I went to their store beyond excited and ready to purchase two bags for an upcoming trip. It was near impossible that I wasn’t going to leave without a bag. I was so ready to buy, they were almost stealing. Absolutely the WORST customer service I have ever experienced. You would have thought I was trying to join a club I wasn’t invited too it was so terrible. I actually left without buying anything and never will.

I have the large carry-on, medium, and large. If you are an overpacker, this is not for you. I bought my large carry-on back in 2015 and do wish there was an outer pocket for my laptop and they now have versions of this! If this is your first hard shell luggage, know that you can’t stuff as much in this. What I like most is the lifetime warranty on these. Would recommend!

I recently purchased Away luggage and have been impressed by its sleek design, durable construction, and convenient features. The built-in USB charger proved to be incredibly handy during my travels, ensuring my devices stayed charged on the go. However, I found the interior organization options to be somewhat limited, and additional compartments or dividers would enhance the overall packing experience. Overall, Away luggage offers a stylish and functional travel companion with just a few minor areas for improvement.

First used this when I borrowed a suitcase from a friend... I tried to not give it back lol. It looks pretty similar to other suitcases but the way its designed just makes sense. Once you use it you'll be sold

Affordable high quality suitcase. I appreciate how light they are and how much room they have inside. Can easily travel with just a carry on size for over a week. Had mine for over 3 years and no complaints at all.

Perfectly adequate and light scent

SO GREAT AND WORTH THE $$$$

We recently bought an Away luggage and it was our first ever shell suitcase. We love the simplicity and durability of the design but the one thing that gets a bit frustrating, is to get anything out of the luggage, you need to find a flat surface to lay it on. There are no external pockets and the luggage doesn't stand up if you try to grab something or from the top. Other than that small company, it's a great luggage!

This is a hardy suitcase!

I’ve used Away bag for years. Have yet to have one break. I recommend adding stickers so yours doesn’t get confused for someone else’s,

My absolute favorite suitcase of all time. I have the medium and the carry on and they extremely durable for the 30+ trips I've taken them on. Every little scuff on them are easily wiped off with the sponge that's given with the suitcase and very easy to zip even when it's overstuffed.

Although it is on the pricer side, I love away products! I have the bigger carry-on and it is great! It fits so much while still falling under airline guidelines. It can also lock which is an amazing aspect that eases my worries.

I have the carry on and I love it! I travel a few times a year for work and this is perfect! It’s the perfect size for my 3/4 days worth of clothes, straightener and shoes. Lightweight and easy to put in the overhead. Which is important because I’m 5 foot nothing and my husband doesn’t always travel with me lol. It comes with an eraser which you don’t really need because it cleans easily with a damp rag or paper towel. Very sturdy and easy to use whether you want to roll it on four wheels or pull it on two.

Genuinely the best suitcases ever. I have had one break, because Delta was not careful, and it was so easy to get a replacement. The suitcases fit so much and they just so well designed.

Love the away carry on. Super light but carries a good amount super securely. The wheels are so smooth. Love the inside panel with the pockets, perfect for socks or toiletries. Well thought out design!