Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate shell construction
  • Sleek minimalist exterior design
  • Smooth-rolling 360-degree wheels
  • Thoughtful compression interior
  • Easily scuffed outer shell
  • Occasional wobbly telescoping handle
  • Heavier dent-prone aluminum shell
  • Cumbersome removable battery module

Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.

AI summary based on Thingtesting reviews

1,378 reviews and posts

  • Great! I've had an Away set for about four years – it has held up great.

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    You can't take lithium batteries on planes anymore I don't think – I had to remove the one in my carry-on

  • I love my Away suitcase and packing cubes. I've had mine for a couple years now and it's been a dream. the zippers don't catch, love that is comes with the external battery. I do loathe that I get stopped by every flight attendant asking if I have a battery in my suitcase. I get why, but had I know, I probably would have opted from getting that one. I did have an issue with one of my packing cubes and they sent a replacement right away.

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    Wish tehre was a way that flight attendants can know if there is a battery in the compartment or not so they don't stop and ask everytime.

  • Away bags are great for the price point. I love mine and will likely be a lifelong customer. They are stylish, sleek and fit everything. They also move around well and are easy to use as a carry-on. They have great customer service too.

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    The wheels are not the sturdiest, but they suffice. Think they could use a bit of improvement.

  • I have 3 Away suitcases, a toiletry kit and a backpack, and each of them are incredible quality. My suitcases have held up perfectly for 4+ years.

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    Easy to mix it up with someone else’s bag at the airport.

  • I have two of their products: a large carry-on which I've had for years and a soft large suitcase which I bought about a year ago. I like both a lot, but some aspects of the products broke within a year.

  • I bought an all white, carry on luggage and couldn't be happier with my purchase! The customer service team is also great and responds to customer inquiries fast. They've come a long way from a corporate scandal a few years ago, and hope they are now treating their employees better.

  • I love my AWAY suitcases and travel bags/accessories. The best part of the brand is that they offer lifetime warranties on all of their suitcases, so if yours breaks or has major scratches 10 years down the line, you can replace/repair it!

  • Away is great! The luggage is incredibly durable and I’m constantly surprised by how much I can fit in my suitcase (even if that means sitting on it for it to close). I’ve taken my smaller carry on on multiple international trips and tons of domestic trips and it has help up really well. Great buy!

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    When the suitcase is really full, the handle can be difficult to pull in and out.

  • Hands down the BEST luggage ive ever had. the bigger carry on fits in even the tiniest of planes!

  • I love my Away suitcases. I have a checked bag size and a carry on size. I like how the insides are not super complemented so that I can utilize the space how I see fit. I’ve had my bags for 4+ years now and have survived all kinds of travel.

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    No much! I did purchase their backpack and the laptop zipper broke the first day I used it. Didn’t realize I was walking through the airport with my laptop hanging out! Customer service was really nice and offered to replace the item at no extra cost.

  • Feels luxurious to unbox. I appreciate that everything fits well within itself.

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    For the price - I wouldn’t buy any more pieces. You’re definitely buying this for the name. My bigger carryon with charger won’t stop popping open. It drives me insane.

  • My Away suitcases have held up incredibly well, and the packing cubes fit perfectly!

  • I love my away luggage. I got "the bigger carry on" and it holds so much. It is extremely durable and I have used it on many of my trips. I also love how it looks and the warranty is hard to beat.

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    If the luggage is over-stuffed, the lock doesn't always work.

  • It’s functional and stylish… but it’s not so durable. Went on 7 trips and it’s already worn out and losing smooth slide. Sad since no damage was done to it, just normal use.

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    For the price, wish it could be more durable.

  • I purchased for my young adult daughter that travels often. In the past the wheels have come off her other brand luggage. These seem super sturdy and love the guarantee in case anything does happen. She’ll be using to travel extensively abroad and we feel confident this brand is up to the task.

  • I love my carry on Away suitcase. The suitcase travels very well and makes packing easy.

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    I hope they continue to come out with more colors.

  • Obsessed with my Away bag. I am pretty rough on my travel belongings (overstuffing, sitting on my bag, etc) and after almost a decade of use my Away bag is still chugging along in great condition! Love her.

  • I bought my away carry on luggage around four years ago and ever since I haven’t used any other brand for my luggage. Away is super classy and high quality for the luggages that they produce, not only are the luggage shells durable but also easy to clean! In addition, Away also provides limited warranty that is extremely helpful for those who are frequent travelers that have minor hiccups! The handle is very easy for grip and can pull the weight of the entire luggage. In addition to the seamless wheels, the luggage is very smooth when transporting it across the airport! As a brand, everyone recognizes an Away luggage when seen because it’s simple and classic! There is plenty of space for your items and I’ve been able to travel with more than 10 outfits within that luggage! Truly one of the best purchases that I’ve made with the price paid!

  • I love this brand, the suitcases are great. I bought them in the early period when they had the battery pack and watched them grow through making them removable and adjusting with airline policies. I enjoy the stores, they are really friendly and the products are great to test and use. I've called as well to hold products and their service has always been super friendly. The whole process is great because they provide duster bags, little electronic attachments for travel and their magazines are just very fun. The brand has great products, I appreciate the limited edition drops, and I've had these suitcases for well over 4 years and traveled very far and near and they've endured so well. The internal compartments and compression are great, the laundry bag is great, every component of these products are so well thought-out and helpful and easy to put back. I've gotten these for family members and friends.

    Feedback

    I'd love a little more customization potential like engravings, etc.