Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • I got may away suitcase 2 years ago and I still love it. I have the carryon which is perfect for me and fits enough stuff for most trips. I do try to take good care of it (like cleaning it after every trip) and it still looks brand new

  • I flew weekly for work for a year with my Away suitcase and it's in great shape still, compact, holds a ton. Love the inner zip organizer. For business travelers or anyone on a long-haul trip, the portable charger is lowkey great too – holds a ton of battery and has a fast-charge port that charges my phone from 0 to 100% battery in an ~hour.

    Feedback

    Not a criticism of the product, but it's probably best for professional travel, maybe not a fit for budget trips. I ended up buying a large backpack/duffel for other trips with a lot of walking (wheeling a bag around gets pretty annoying) or flights with carry-on weight limits.

  • Great! I've had an Away set for about four years – it has held up great.

    Feedback

    You can't take lithium batteries on planes anymore I don't think – I had to remove the one in my carry-on

  • I love my Away suitcase and packing cubes. I've had mine for a couple years now and it's been a dream. the zippers don't catch, love that is comes with the external battery. I do loathe that I get stopped by every flight attendant asking if I have a battery in my suitcase. I get why, but had I know, I probably would have opted from getting that one. I did have an issue with one of my packing cubes and they sent a replacement right away.

    Feedback

    Wish tehre was a way that flight attendants can know if there is a battery in the compartment or not so they don't stop and ask everytime.

  • Away bags are great for the price point. I love mine and will likely be a lifelong customer. They are stylish, sleek and fit everything. They also move around well and are easy to use as a carry-on. They have great customer service too.

    Feedback

    The wheels are not the sturdiest, but they suffice. Think they could use a bit of improvement.

  • I have 3 Away suitcases, a toiletry kit and a backpack, and each of them are incredible quality. My suitcases have held up perfectly for 4+ years.

    Feedback

    Easy to mix it up with someone else’s bag at the airport.

  • I have two of their products: a large carry-on which I've had for years and a soft large suitcase which I bought about a year ago. I like both a lot, but some aspects of the products broke within a year.

  • I bought an all white, carry on luggage and couldn't be happier with my purchase! The customer service team is also great and responds to customer inquiries fast. They've come a long way from a corporate scandal a few years ago, and hope they are now treating their employees better.

  • I love my AWAY suitcases and travel bags/accessories. The best part of the brand is that they offer lifetime warranties on all of their suitcases, so if yours breaks or has major scratches 10 years down the line, you can replace/repair it!

  • Away is great! The luggage is incredibly durable and I’m constantly surprised by how much I can fit in my suitcase (even if that means sitting on it for it to close). I’ve taken my smaller carry on on multiple international trips and tons of domestic trips and it has help up really well. Great buy!

    Feedback

    When the suitcase is really full, the handle can be difficult to pull in and out.

  • Hands down the BEST luggage ive ever had. the bigger carry on fits in even the tiniest of planes!

  • I love my Away suitcases. I have a checked bag size and a carry on size. I like how the insides are not super complemented so that I can utilize the space how I see fit. I’ve had my bags for 4+ years now and have survived all kinds of travel.

    Feedback

    No much! I did purchase their backpack and the laptop zipper broke the first day I used it. Didn’t realize I was walking through the airport with my laptop hanging out! Customer service was really nice and offered to replace the item at no extra cost.

  • Feels luxurious to unbox. I appreciate that everything fits well within itself.

    Feedback

    For the price - I wouldn’t buy any more pieces. You’re definitely buying this for the name. My bigger carryon with charger won’t stop popping open. It drives me insane.

  • My Away suitcases have held up incredibly well, and the packing cubes fit perfectly!

  • I love my away luggage. I got "the bigger carry on" and it holds so much. It is extremely durable and I have used it on many of my trips. I also love how it looks and the warranty is hard to beat.

    Feedback

    If the luggage is over-stuffed, the lock doesn't always work.

  • It’s functional and stylish… but it’s not so durable. Went on 7 trips and it’s already worn out and losing smooth slide. Sad since no damage was done to it, just normal use.

    Feedback

    For the price, wish it could be more durable.

  • I purchased for my young adult daughter that travels often. In the past the wheels have come off her other brand luggage. These seem super sturdy and love the guarantee in case anything does happen. She’ll be using to travel extensively abroad and we feel confident this brand is up to the task.

  • I love my carry on Away suitcase. The suitcase travels very well and makes packing easy.

    Feedback

    I hope they continue to come out with more colors.

  • Obsessed with my Away bag. I am pretty rough on my travel belongings (overstuffing, sitting on my bag, etc) and after almost a decade of use my Away bag is still chugging along in great condition! Love her.