Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • nice product, but steep price for something that isn't *that* special or different. The carry on (basic one) is super small but yet, not small enough for some airlines so that was kind of annoying - not their fault though

  • I bought the larger carry on bag so excited to finally have an Away bag. And honestly, it was not all it's hyped up to be. I returned it after. I'd rather just have a Samsonite.

  • Their luggage is not just luggage – it's a statement piece. Sleek, stylish, and built to last, Away bags are designed with the modern traveler in mind. But it's not just about the looks. These bags are functional too. With thoughtful features like built-in chargers and compression systems, they make packing and traveling a breeze. And let's not forget about their travel accessories. From packing cubes to toiletry bags, Away has everything you need to stay organized and stylish on the go. So if you're looking to elevate your travel game and make a statement wherever you go, look no further than Away. It's travel, redefined.

    Customer
  • I first got my bigger carry-on about 7 years ago and have since added to my collection with the small carry-on and the medium. I've even gotten my mom on board with two pieces and she's a convert now. They are easy to pack, I love that they have a laundry bag included and I've never had an issue with the Spinners on any airport carpeting or even cobblestone streets. We travel internationally once or twice a year and I haven't had any issues with damage to the bags.

  • Love my Away luggage! Has very nice features, including a battery pack. The compartments inside help keep my clothing in place and organized. Packing cubes fit very nicely inside as well.

  • Best luggage brand. I have two of their luggage and can’t see myself changing to anything else. I used this for a 9 month trip and it’s in perfect condition. Don’t cheap out. Get this luggage.

  • Colors are very beautiful. I love how much space they have and the quality is wonderful

    No
  • I've had my Away bag for years and it's held up! I have the larger carry on and it's the perfect size. I have the cream color and would recommend going with a darker color because the material does scuff, especially when you have to check your bag.

  • Makes traveling feel a little more trendy! Love the hard case and the amount of space in these carry ons!

  • I've had The Bigger Carry-On and The Medium since 2018 (over 5 years) and love them! I've had 0 issues and don't anticipate needing to buy new luggage for a long time. Love the design and the look. I'm sure at this point you may be able to get something similar for cheaper, but I'm not sure the quality will match.

  • I love that away stands by their products. They will send you a new one if yours becomes damaged. I will be a lifetime customer because they make sure to take care of their customers. You can by their products with confidence knowing you are getting excellent quality.

  • I used to be a die hard Away fan and then I bought my boyfriend the Beis luggage this year and holy it is so much better. Much smoother, way more features. I don’t think I’ll go back.

  • I love Away suitcases - I own the Bigger Carry On, the Medium, and the Large. The Bigger Carry On is perfect for up to a week-long trip, and I can usually get away with not having to check it. Some airlines will make you check it, though. Away also has great customer service. I broke a wheel on my Medium and they sent me a new wheel immediately, free of charge. You can also take your suitcases into an Away store to have them fixed or replaced. I haven't bought any of their accessories, like packing cubes or toiletries bags, though, because they seem a bit too expensive.

  • I’ve used Away bags for a few years now and think they are great! They look good, they are durable, they are easy to roll around, and I like the thoughtful touches (e.g. battery charger, bag for laundry).

  • I love my away bag. It is so durable. The colors are so fun and easy to spot int the airport. I won’t ever buy another brand!

  • The “original” minimalist luggage. I think it’s fine, gets scratched easily. But now there are so many similar minimal designs, not sure it’s worth the price point.

  • I've been using the Away carry-on for about 3 years now. It's traveled with me to 8 different countries in that time and is still going strong! I can pack about 10 days-2 weeks worth of clothes and toiletries in a go, and I never worry about my luggage breaking or popping open. It's always the first recommendation I make when someone needs new luggage.

  • I got my original away bag as a gift and it is the best bag! I did have an issue with the zipper breaking at one point and their customer service was impeccable. I received a replacement within less than 2 weeks.

  • I’ve been using the carry on for years and I’m obsessed. I use it for both domestic and international trips because it’s surprisingly roomy! I love how lightweight it is and how easily it glides. A few months ago it was badly damaged returning to my home airport and even though I’d received it as a gift five years prior (and no proof of purchase), Away customer service was super helpful and replaced my suitcase. 10/10 would recommend.