Airsign makes simple and affordable products starting with a premium sustainable vacuum.  

The powerful future of clean has arrived. Airsign brings you high-performance, well-designed and sustainably-crafted cleaning tools to help you love where you live.

Joseph Guerra

Airsign

Home Supplies

Home

Horrible experience. It is a nice vacuum cleaner. However, what they don't tell you is that the replacement bags cost $35 + $9 shipping for 3 bags. Therefore $44 to get 3 bags. Alternatively, they offer 1 bag for $20 and I did not look into the shipping for that. There are no other compatible bags one can buy. So I am stuck here with a vacuum cleaner that is OK but unaffordable to maintain. Be aware before buying, otherwise it will happen to you too. I AM ADDING THIS BELOW 5 MONTHS LATER (today is Aprl 9 2024): Not only the bags were unaffordable, now they are also unavailable. Impossible to buy anywhere. Today I actually went to the Airsign office address listed on their website at 195 Chrystie St. Room 303 M and they don't exist anymore. I am forced to buy another vacuum cleaner because I can't replace the vacuum  bag!

I would make it a standup vacuum that fits in small places and that works better. The quality was not what I was expecting. They immediately refunded my order and accepted my return, so customer service was great!

I ordered this product because it promised to be an affordable, premium, sustainable vacuum suitable for compact spaces. Our order was significantly delayed (3+ months), but it was understandable given supply chain issues brands have experienced. Unfortunately the product only worked for about 1 use then it stopped suctioning. It also is bulkier than I anticipated

I would love to see other color options soon! 

I was so pleased by the quality of this one. Definitely more a Miele vibe, very sturdy, big suction power and surprisingly small. Perfect for my apartment. I had bought a Dyson 5 years ago for double the price - it fell pointless as it's already not working anymore and I had to put it in the street. I also enjoyed my interaction with their customer service, they have sustainability in mind and seem very passionate about their product.

The toggle between surfaces should be more effective. 

The brand prides itself on being an apartment friendly appliance, but who can hold onto all that packaging in an apartment? This isn't a unique problem, but a disappointing one given the price point.

Customer service - pretty good. they price matched after I received my order/they had a sale. unfortunately I threw away the packaging, so I was unable to return the vacuum within the return window.
hardwood - stellar. great suction. easy to use.
High pile rug - great. great suction easy to use.
Jute & other low pile rugs - terrible. it's like pushing a truck in the mud. I was very surprised by this experience given it's efficacy on the other two surfaces. 

The vacuum head needs to pick up larger bits and needs to have a more cushioned flow over hard floors .  It needs a carpet agitator.  The wheels need to be able to turn so it can follow the hose and not tip over.  The electrical cord needs to be longer.  The price needs to be reduced by a significant amount. 

My husband bought this vacuum without asking for my input.  He thought he was doing me a favor.  He did not. I hate this Airsign vacuum more than any other vacuum I've used.   I just finished vacuuming one floor of my house and I am seething. The only pros I can give this thing is the suction power and the small canister size.  But the suction power is USELESS because the head of the wand just pushes things around. You have to lift it all the time to pick anything up bigger than a pin head.   On carpets it is just horrible. Despite all that suction it mostly pushes hair around.  The fact it has no carpet agitator was a major disappointment.  Thankfully I only have a few area rugs and cat trees.   And that plastic head makes a racket.  It is a cheap piece of plastic that you push around a hard floor and it rattles all the time. Because of the small canister size, while a pro, it tips over ALL THE TIME.  Then you have the short electrical cord.  I have never had to change outlets so much when I vacuum.  What a pain in the tookus.   Today one of the wheels fell off twice - easy to push back on with the cheap plastic inserts.  But over time those little insert clips will snap off, I'm sure.  If we had paid $80 for this thing,  I wouldn't be writing this review.  You get what you pay for.  But we paid $275 and I am SO VERY DISAPPOINTED.  My husband refuses to return the thing.  He "likes it". So I am stuck with it.  I will post this review everywhere I can to prevent others' mistakes.

The hardwood/carpet toggle would often snap back when I tried to switch it, which was particularly frustrating.

It'd be nice if the company also included a little tool to clean hair/fur/etc out of the vacuum head. 

Very fun-looking vacuum, and it worked well for my one-bedroom apartment- one room with hardwood floors, one with carpet, and one tile. It was less effective in my carpeted room, but as another reviewer states did well on my high-pile rug. Its storage footprint is fairly small and it tucks handily into a tall enough closet.

I had a good customer service experience - I'd forgotten I had signed up for filter refills, and when I saw the shipment notification, I sent a panicked email saying that I hadn't signed up for a subscription. Airsign's customer support got back to me quickly saying yes I had, but they'll cancel future shipments, refund me, and I was able to keep the refill since it had already shipped. It was a painless fix and left me with a positive impression of the company.

The vacuum itself is nice. I especially enjoyed the automatic reeling-in of the power cord, how easy it was to roll around the vacuum body/canister, and the slim tube design to make getting under furniture easier (and that it extended so that I could clean the corners of my ceiling with the crevice tool). I found I had some difficulty with the hardwood/carpet switch, however.

Overall my experience with the Airsign vacuum has been positive, but ultimately I ended up reselling mine and swapping to a cordless vacuum, which better addresses most of my personal vacuum-based woes.

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