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3mo ago
Poor AER backpack customer service.
My backpack 2 came without the sternum strap. I called customer service who accused me of losing it, even though I never used the strap. These backpacks aren't cheap. The strap couldn't have fallen off if attached. Now I have to order and pay $8.00 for a part they omitted. It's not the $$$. It's the annoying poor customer care. AER needs to do better.
4y ago
I own the Travel Pack 2, the Cable Kit 1, and the wonderful Lunar Pack (Ministry of Supply collab). The materials are top-notch (X-Pac for the TP, Cordura nylon for CK/LP, YKK zippers for all!) and the structure of the bags have really challenged and changed the way I think about carry and organization. Features such as the admin panel, a suspended laptop compartment, quick-access pockets and comfortable handles really show that these products are designed with every last detail in mind.
Feedback
There should be more colorways other than black/grey exteriors with grey/orange (on occasion) interiors! The Lunar Pack I own is such a gorgeous blue and i've found some long sold-out green olive products in collaboration with other brands. Their page should feature shorter models wearing their products!
Both my boyfriend and I have a backpack from aer. we were on the search for the perfect EDC/travel hybrid backpack for the longest time and tried so many different brands. We both took a chance and got the xpac version of the backpacks and we both love them! I have the small travel backpack and I love it, its small enough for day to day use and big enough for travel. It has a ton of pockets and organizational areas which I love.
I bought one of their backpacks - they’re stylish, sturdy, and the brand has some more unique designs that are subtle but still stand out if you take a second look.
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What is Aer?
Aer makes minimalist and functional travel gear for all occasions in life.
In their own words
Modern gym bags, travel backpacks and laptop backpacks designed for city travel.
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