2y ago
Excellent customer service! I fell in love with an outfit for my bachelorette party and immediately ordered. The item in my first order felt large so I exchanged for a smaller size. Once my exchange order arrived the smaller size ended up being too snug. I immediately emailed customer service as I felt bad requesting ANOTHER exchange for the original size. I received such a speedy response from Jackie in customer service immediately assisting me in facilitating another exchange. She made the process very seamless and I highly appreciate it. 5 star service and will continue to shop at 12th tribe.