4.5
91% of reviewers would recommend to a friend
Warby Parker
4.5 • 1,751 Reviews
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4.5
91% of reviewers would recommend to a friend
Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.
AI summary based on Thingtesting reviews
4y ago
Warby Parker is the only place I go to for glasses now, their frames start at $95 and have lasted me YEARS! Super easy for fitting and you can even have an eye exam there if needed. Great customer service which is why my last 3 pairs of glasses have all been Warby!
Feedback
N/A
4y ago
Love their frame try on program. Ordering is super easy as well and the frames I’ve gotten from Warby Parker seem to be better quality than the ones from the eye doctor.
Feedback
Customizable sunglasses tint - I really hate the blue tint and it’s the only option on some frames I like
4y ago
I have ordered three pairs from here and trying them on at home is a game changer. I really really care about the look of glasses with my current style of clothes, and I would've bought the wrong pair every time. They also make everything so easy to understand.
4y ago
Durable. Fashionable. Affordable.
4y ago
I haven't had a pair of Warbys since 2014. From what I remember, my glasses did the job and didn't break my wallet. I appreciate that they're accessible and affordable.
Feedback
It's 2022 and Warby Parker still hasn't developed a recycling program. C'mon, do better.
4y ago
Favorite glasses ever. I have been getting a new pair from Warby Parker every year. There are so easy to work with both in store and online. There five pair try on is free and super convenient for anyone who can’t make it to the store. The workers have always been beyond nice as well as great customer service online. It’s so easy to upload your prescription and the glasses are so comfortable and trendy!
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I am obsessed with all of your products and how easy your service is. The only issue I have come across is when certain styles only have a few colors. I have bought tortoise glasses the past three years and this year I loved a certain style but they didn’t have them in the tortoise pattern which was disappointing
4y ago
Not a great selection of frames. Not as high quality, but will probably buy again. Screws loosen easily.
Feedback
More selection of frames.
4y ago
Love their products and their customer service
4y ago
Easy easy eye glass experience! Super cute frames - really good quality.
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I think there stores are packed, I would like if they could do queue for appointments
4y ago
Super easy and fun to get glasses. You can test out the styles at home for free. Send them back and pick your favorite frame and plug in your prescription and you get them so much cheaper than frames at your doctors.
Feedback
Make the frame styles inclusive on head size.
4y ago
easy peasy
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not much.
4y ago
I like the layout of their stores and being able to try on any frame. I think they have gotten a littke too expensive over the years.
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Lower prices or at least raise quality of frames. Offer better eye exams.
4y ago
I had an amazing experience with the warby parker team when I was in Richmond, VA as well as in Boulder, CO. First experience trying glasses, and I loved how I was able to try on 5 frames when they didn't have a location close to me (at that time). It was so easy to receive and send the products. When I decided on the type of frame I wanted, the ease of sending in my prescription to the turnaround time of receiving my new glasses was quick! Second experience, I brought my glasses to their Boulder store on Pearl Street because they needed some adjusting. I was helped immediately, they adjusted my glasses promptly, gave them a cleaning and was sent back on my way. I really appreciated their attention for detail and how quickly they were able to help. I have been using and wearing warby parker glasses for 6 years now. I can't imagine using another brand.
Feedback
n/a
4y ago
I love WP. The ability to try on glasses at home is a game changer, and their frames come in the coolest range of shades. As someone with green eyes, I especially love their range of green frames. The color makes my eyes pop! And they’re so cheap I can afford to get a new pair every year. Everyone in my family wears Warby Parker frames.
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the frames are often slightly too narrow—even when they are the “normal” width.
4y ago
It was a very simple, no-pressure way to get reasonable price glasses.
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A bit more variety.
4y ago
I've been wearing glasses for 15 years and this is all I've ever wanted! Try on at home super cool designs, affordable and overall a great branding experience. Can't recommend enough!
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A loyalty program would be amazing, specially since I've bought around 7 pairs already.
4y ago
i've worn Warby Parker glasses for about 3 or so years now. they have really great products for affordable prices and have a wide variety of styles, shapes, colors, etc. i personally love this brand and think it is 100% worth it overall.
4y ago
Stylish. Love the looks! Great price
4y ago
I like that Warby Parker has a lot of options, but not too many. If I narrow down my search to important criteria, I might find about 25 frame options. Then they'll send them to me to try on at home, which I love. They're also very reasonably priced.
4y ago
Very easy to use! I'm never going back to a brick and mortar eyeglasses shop... With their app, you can see how a specific model would fit. You can also try on a few models for free with easy return. They have a good selection for wide and narrow frames. The price is very affordable.