Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • Pleasant experience, easy to use

    Feedback

    User experience is very simple, no changes needed

  • Love the different style selection. Great quality, I’ve used them for 5 years now and they are still in great condition.

    Feedback

    Price is on the high end and I prefer the in store options over online.

  • I currently own a pair of Warby Parker glasses and love them! WP recently opened a store in my area which has been nice to be able to pop in and try on the new styles. Their return policy is 100% the reason I will forever be a customer.

    Feedback

    More wide frame lenses!

  • I was a diehard Warby Parker fan for a bit - has at least 3 pairs over as many year. The try-on system works quite well usually if you can find enough in-stock styles that you'd like. Customer service was top tier (helped me get a crucial repair right at the end or slightly past my warranty). It's nice to be able to buy online and get service at a brick and mortar, or to try on in-person and then buy online later. Would recommend to someone if it was their first time buying glasses online and they want the extra reassurance of a well-regarded brand and option for in-person support.

    Feedback

    It's a great product and brand but the main reason I stopped buying frames from them was primarily due to my own change in taste/seeking a wider variety of style. Price was also a factor.

  • Warby Parker is a good brand, that sells affordable eyeglasses. There’s a lot of varieties to choose from, and the fact that you can try on the frames before purchasing is a great bonus. I’ve also been to their retail stores, I never had great experiences there.

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    The eyeglasses are getting more expensive as time goes by. I am an eye doctor, so I know the glasses and the frames don’t cost as much to make, so it looks like there are just trying to increase their profit margin.

  • Purchased frames once and now I always come back. Got my prescription from my optometrist and bought frames the first time. Every visit after I've gotten my prescription and frames from them. Website is intuitive. Customer service's always exceptional and their stores are so cute. There's a pair for every personality.

  • Stylish glasses at a medium but fair price point. Home try-ons make for a great shopping experience.

  • I got cute glasses at an affordable price. I loved being able to try on the frames first.

    Feedback

    After a while, the plastic frames started to appear cloudy and it wasn't a problem I could fix. It was also hard to get the fit right so they wouldn't slide down my nose, which is something that they can address at an in person store.

  • Purchased prescription glasses and the lenses were awful. They did not last, I’ve worn glasses my whole life and never had this issue when the lenses were almost peeling. They were hard to see out of after that. Too bad because I love their frames. I was super disappointed. This also happened to my boyfriends lenses. Would never purchase again.

  • I love the at home try on and I’ve had great experiences in store as well. I have had Warby Parkers for many years and my. Urgent glasses I’ve had for 4 years and they are still in great condition.

  • Impeccable brand and service! I am on my third pair of glasses and have yet to be disappointed! They have a super wide selection for a variety of faces, shapes, and styles on their site and opened up an in-person location that is stunning near me. Issues with prescriptions and insurance have been quickly solved and I always receive try-on boxes and my final pick quickly!

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    N/A

  • I have a pair of sunglasses from warby Parker and I really like it. It’s trendy, fashionable, and most importantly, comfortable. Most sunglasses hurt the side of my head where the arms sit and most slide off my face. With minimal adjustments, this pair I bought fit perfectly on my face and head without any discomfort or sliding.

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    More trendier designs and styles would be nice

  • The vision optics are not good. In addition, I get the impression that the lens polymer is cheap and very porous. The lenses are constantly dirty to the point of compromising your vision.

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    Better lenses, better alignment for bifocals

  • The first time I used Warby Parker I did their 7 day free trial of 5 different pairs of glasses. They arrived on time and it was easy to send them back and pick the winner. Overall, great experience and love my new glasses!

  • I love Warby Parker glasses and their customer support. The employees in the store are so kind and patient. The glasses are a great price for someone who doesn’t have insurance.

  • Phenomenal customer service. Very prompt. Easy to communicate and great staff! I felt taken care of and respected. Good customer services like this is hard to come by these days. Bravo!

    Feedback

    Nothing at this time!

  • I have multiple friends with Warby Parker glasses as their main glasses. I have decent vision so my Warby Parker glasses are only blue light glasses but they save my life at the office. They have many different frames to fit any look.

  • I buy all of my glasses, sunglasses too, from this brand! I even got my dad to buy his glasses from here too. My favorite place to get stylish and beautiful frames. Great service at all of the locations I've been too.

    Feedback

    I don't really have any.