Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • SO convenient! Warby Parker offers a great selection of glasses in their try at home program. I have personally used this 3 times, and find it incredibly useful. After you make your selection, you send the kit back and you receive the glasses you ordered very fast. Highly recommend.

  • I called Warby and scheduled my appointment they said they accepted my insurance, when I got there and checked in they said they didn’t accept my insurance or vision card. I proceeded to have my eye exam and when I was going over my prescription they told me if I wanted to get the progressive lenses it would be almost $400.00. They don’t tell you that up front. I went to Vision works and got 2 pairs of progressives for $99.00. I wouldn’t recommend Warby Parker to anyone.

  • I ordered three frames and they came quickly (even though Warby Parker apologized for a delay - I was surprised how fast they came!). I’m so happy with my purchase!

  • It's so simple and elegant. I couldn't stress enough to say this - you won't get better than this one. I recommend Warby Parker!

  • These glasses are stylish and chic. There are so many styles to choose from, so the likely good of there not being a match for you is slim.

  • The Esme frames are absolutely perfect! The sesame tortoise color is beautiful—subtle yet stylish, and it goes with everything. They feel lightweight but sturdy, making them super comfortable for all-day wear. The fit is just right, not too tight or loose, and the quality is impressive for the price. I also love that Warby Parker offers the home try-on option, which made choosing the right pair so much easier. Definitely a great buy for anyone looking for stylish and well-made glasses!

  • have bought glasses and contacts from Warby Parker as well as gotten eye exams and have been pleased with their product and customer service

  • Great service, quality, availability, customer service, variety & affordability makes this my constant Having more stores near by helps too or else online is equally good

  • I love how everything is included and you're not bogged down with upsells of frames + lenses + sunglasses + rent etc.

  • I've had a lovely experience with Warby Parker. The efficiency and convenience of walking into any store, handing over my prescription, and picking out a pair of frames is top notch. The ever-changing selection of sunnies and glasses keeps things fresh and new so the store experience is never stale. I have several pairs of glasses and they have all held up exceptionally over the course of many years.

  • I love my blue light reading glasses. The app makes it easy to find lenses that will work best for you. I also appreciate their feature of mail try on.

  • I really wanted to love this brand, but it didn't work out for me. The process (in theory) is awesome. You get frames sent to your house, try them on, send them back, etc. Unfortunately, the prescription or the measurements were off when I finally received my pair because it felt like I was walking through a fun house. Customer service did respond but the only way to process the return and fix the process was to go in-store which defeats the purpose of the process. The nearest location was 2 hours away from me.

  • love the brand, for someone who is super busy I love their option to try at home, have purchased many pairs and very affordable with good quality

  • Really seamless experience can get glasses to try on to then decide which pair you like from your home. Super quick delivery.

  • This is an amazing company and such a great idea when it comes to figuring out what the heck you want for a frame! And in the privacy of your own home with the option of. Trying them out for several different peoples opinions

  • Get all my glasses here. So affordable at around 100$ per pair, they can send you five to try on and then you send them back and they send you one with your script. Great customer service

  • They have a good selection and variety of Eyewear. Most of all my experience with the employees have always been enjoyable

  • A great pair of eyeglasses. Good workmanship, materials and quality. Very durable esp when your always dropping and losing them.

  • I am on my third pair of Warby Parker glasses, and also have a pair of prescription sunglasses. For my most recent pair I splurged on blue light filters and transition lenses and I love them. I appreciate that they are a B Corp and incorporate a buy one, give one model. When I was in Guatemala I randomly got to see one of the organizations they work with doing a glasses distribution - very cool! I am glad there is a Warby Parker store near me because I have had to get them adjusted to fit me head better after buying them online.