Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I have never ordered glasses anywhere else after my first experience with Warby Parker. Their selection was very modern and also had a range of styles. When the times comes to renew my prescription, I always order new "fun" frames but I always stick with my tried and true Keen style.

    Feedback

    Make it easier to upload eye prescription

  • The whole process was quick and easy. However I had to handle the health insurance coverage myself vs other glasses stores will figure out your insurance for you and offer the frames based off of it.

    Feedback

    Not much customization for how wide the glasses are.

  • Great customer service and awesome quality, style, and price. My whole family switched to Warby Parker glasses over the past two years!

    Feedback

    Ensure every style has all size options!

  • I wanted some blue-light glasses that didn’t have the cheap-looking lens tint that so many have. The ones I got from Warby Parker are high-quality, stylish, and don’t have the weird tint! I love the website and the ability to test several frames and send them back. The only issue is that they don’t stay in place very well because the nose pads on the style I got are not adjustable. I had some success with softening the temples with hot water and bending them, but they didn’t bend as much as I would need to keep the glasses secure.

    Feedback

    As I mentioned in my review, the glasses I got don’t stay on my face, so more adjustability would be nice.

  • Have gotten multiple pairs of glasses + sunglasses via Warby. The prices are OK - sometimes I feel they're overpriced. The customer service has always been absolutely phenomenal though.

  • Warby Parker cuts through a lot of the upcharging in the eyewear industry. The sunglasses I purchased weren't cheap but the quality made them well worth it. Polarized lenses are very strong and great for very sunny days. Packaging is great as well with a quality glasses case and microfiber cloth.

  • I’ve purchased a few pairs of their glasses and I’ve always found them to be high quality for the price point. I have only ever purchased in store, though, so I can’t speak to the online try on experience.

  • I really love the quality, website experience, and variety. I treat myself to one new pair of glasses a year, and Warby Parker is the first site I visit due to their cost-friendly, luxurious options.

  • I love all the fun and unique frame options. I never wanted to wear glasses until I got my frames from Warby Parker. My frames have lasted almost 6 years with no obvious sign of wear.

    Feedback

    None

  • I love the styles and love that they’re so cheap! The brand is cool with a good mission.

    Feedback

    The lenses smudge and scratch really easily so I feel like I’m constantly wiping them. Maybe get a better coating?

  • I have two pairs of glasses and they have lasted me close to 10 years at this point. I love their mission and the quality is amazing. I also love that you can simply update your lenses but keep the frames for a significantly discounted price.

  • I love all the glasses I have purchased. I have been very impressed by the quality and whenever I have a problem I can pop into a store and they will take care of it.

  • I have a pair of glasses that I purchased about 3 years ago, and I still use them regularly. Super easy experience; the in person try-on experience is great, all the staff are lovely and very helpful. And the actual ordering of the glasses is pretty seamless/quick.

    Feedback

    I don't like the style of glasses without nose pads, they just don't stay on my face, but that is the majority of the styles. Wish they had a little more variety in the other style, but they do have a handful.

  • Used to be the best. I feel like they haven’t really innovated on their designs in a while and they’re starting to fall out of fashion and become stale. Great prices and app though.

    Feedback

    More unique and trendy designs. They all feel too safe.

  • cute frames and amazing price point. i wish they had more oversize frames.

    Feedback

    i want to buy from here but there aren’t enough oversized frames. i’d love something with a 55-60 mm lens height.

  • Quality glasses and sunglasses at really affordable prices. I love that you can take your glass into the store for a free re-sizing. The home try on actually works and gives you a real look at how the glasses would look on your face which I thought was pretty cool!

  • Great brand, constantly growing, amazing customer support - all my glasses are Warby

    Feedback

    It’s getting more expensive the more features they add

  • I love the mission of the brand and the quality of the frames. I feel the price is a little steep though.

    Feedback

    Price mostly, but I also feel like this brand has far too many styles. It’s overwhelming.

  • I love their quirky look and feel and the range of styles they offer. High quality glasses that last for years.

    Feedback

    On their website when you go to do the at-home try-on, there’s often a disconnect between what’s available and what’s not. It’ll let you see the style but then say it’s not available, so maybe more clarity around what you can actually pick from