Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • They have cute styles but I find that they’re largely for narrower face shapes and don’t work so well on my wider temples. I wish the size ranges of the frames was more expansive.

  • Got my last pair of glasses here. Did the box of free try ons, and was able to find my perfect pair without going into an office! Still wearing my glasses 4 years later.

    Feedback

    Only thing I hated was having to go to the post office to return the box. But how else would it work.

  • Amazing options for narrow faces, which is few and far between. Amazing customer service as well, I can’t say enough good things.

    Feedback

    More options for narrow faces would be amazing!

  • Pretty big fan of WP! I like how they have in person stores as well as easy try on ordering. They have tons of styles and widths. There’s something for everyone!

    Feedback

    Only down side is their lenses scratch easily. I think you can bring them into the store to replace.

  • I wear my Warby Parker frames every day and have for the last three years. I love the customer service - both in stores and online, I am greeted with kind customer service professionals that are eager to support my needs. I love how easy it is to integrate my updated prescription with existing frames for a small fee. The at home try on makes frame shopping easy and much less overwhelming - and the virtual try on online gives me a good idea of what I think will look best in advance.

    Feedback

    I wish I knew about the on site vision testing sooner!

  • Loved everything about this! Pricier than other online stores, but quality is really good, and you know what you're getting.

  • Warby Parker has the most stylish glasses for any occasion! They’re a bit pricey, but relatively affordable for prescription glasses.

  • I love, love, love all my frames from here. As a committed four eyes since kindergarten, being stylish and having affordable options are two qualities I only dreamt of as a kid — and even in my 20s.

    Feedback

    Thank you Warby for turning the industry on its head and making it possible to have good vision and good taste at a great price. I just wish the ultra high index weren’t so pricey, but thems the breaks when you’re nearly -10 prescription. A frequent frames program would be rad too as I’m about to buy my tenth pair.

  • I’ve given these as a gift and the buying experience was really smooth. I’ve also learned that the person who received the gift has continued to have positive experiences with the brand. With or without a prescription, the gifting experience is great when it could very well be difficult.

  • I Love Warby Parker!!! They were the reason I stopped purchasing expensive prescription glasses from my local eye stores. The best part is the ability to select 5 frames to try at home before you purchase. The prices are fair, including if you get transitions, and other add ins, and it ships fast. They also have lots of different styles to fit anyone's face/style.

    Feedback

    Great company with great styles. I suggest trying the "Try before you Buy" option. You will get to select 5 frames to try at home for a week to see which one fits you best. They also have great prices including the option to add Transition lenses and Anti reflective and Blue Blokz. It's worth the purchase.

  • Affordable, but wish they had better/more classic designs. Customer service is great.

  • I helped my elderly and technologically challenged parents order new glasses and went incredibly smoothly. They make the process easy for all ages and tech abilities. My father likes the in person experience more so after ordering the sample glasses to be shipped to his house he loved that he was able to go into the store after to talk to some professionals. Meanwhile my mom also used the in-app try on feature and ordered a few to sample. They both rave about the quality of their glasses and ease of purchasing. Highly recommend, glad warby Parker has created a durable product and helped older generations with technology advancements.

    Feedback

    When you receive the glasses they don’t have your prescription in them, understandably, but you need a second person there to let you know how they look. I don’t know the solution but wish there was a way to see while trying on the frames.

  • Great quality for an affordable price. I have 3 different pairs all of which I've had for over a year now and they still all look brand new! I love my Warby Parker glasses and that extra personality look they give!

    Received a free product from Warby Parker
  • Solid choice for everyday glasses and sunglasses. Have gone through several pairs in the last few years and keeping coming back. Eye exams are a plus as well.

    Feedback

    Price point is great, love the transparency, options, and ease to order and try on at home.

  • Warby parker is fun. I love the fact that you can pick 5 frames for free to try on at home and when you pick one out you just send it back for free. Super quick and easy shipping. Makes picking out glasses a breeze!

  • After wearing glasses (almost exclusively Warby Parker) for the past ten years, I made the decision to get Lasik last summer. A year post-op, I am admittedly very pleased with the results but would be lying if I said I didn't miss (just a little) the look and feel of my Warby Parkers. Nevertheless, thrilled to be a continued supporter and wearer of their sunglasses.

  • This company is great. It is super quick to customize your glasses, has many stylish frames to choose from and has great customer service. It’s a pleasure shopping in-store. My glasses are durable and we’re relatively affordable.

  • I love Warby Parker’s chic lenses and can always count on the quality of their products. Perfect for those who need a reliable pair of glasses but still want to look amazing.

  • Finally broke down and bought myself a pair of Warby Parker readers. My son-in-law recommended them.

    Feedback

    I love Warby Parker! Their in store staff were so helpful and friendly. The glasses are high-quality, and the lenses are so much more clear versus cheap readers you buy in the store like Walmart and Target.