Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • These glasses and sunglasses are so wonderful. The products feel super high quality and luxurious. I love that they offer chic eyewear at an affordable price. My husband loves this brand as well. Great for all ages and both men and women.

    Influencer for Warby Parker
  • Looking at these glasses looking at the picture of these glasses once again, I do not have this product but I am doing a review on it because I think this product looks pretty awesome and the classes will help other people that need them and yeah

    Friends with Warby Parker
  • Big fan! Wearing them right now. I tried them on in-store on a whim and ended up ordering the glasses to my house. They came quickly and were very nice. They didn’t fit super well but I took them to a local glasses place where they adjusted them to my face. I got the clip on sunglasses to go with them and love them! Would totally buy glasses from here again. They also told me that if my prescription changes within 6 months they’d be able to swap the lenses out for free.

  • Great design options, very good quality. Super helpful staff.

  • This is the only way I buy eye glasses anymore! As a shy person, I love being able to try on and purchase from home while knowing it’s exactly what I want. 10/10 experience + on trend styles :-)

  • Warby Parker's customer service is so fantastic; I'm considering naming my firstborn after their support team. When I popped in to have my glasses tightened, they had they fixed up faster than I can say, "Is it just me, or do these frames make me look like a genius?" It's like having a personal team of eyewear experts on standby, ready to tackle any optical emergency with humor and grace. Forget 20/20 vision; Warby Parker gives you 20/20 laughs and satisfaction. If their glasses don't make you see better, their customer service will definitely make you see the lighter side of life. Move over, therapy; Warby Parker's support team is the new counselor in town.

  • Muito positiva a experiência que tive com a marca

    Received a free product from Warby Parker
  • I have loved Warby Parker since the brand launched. My husband and I both get our glasses from WP. The home try on kit was ingenious and so helpful to try on glasses at home (rather than for a few minutes at the doctor’s office). We now go to the store (we live in SF) and it’s great to see the whole lineup and be able to talk to staff in glasses types.

  • Glasses quality is a bit cheap. Flimsy plastic frames at in store prices. The try at home feature is the saving grace but the glasses feel no different the Zenni at more than double the price. I think they need to either provide a more premium frame or bring the frame+lense pricing down into a discount tier. Maybe charge shipping for glasses trials to offset whatever the cost to the model is that would allow a better product.

  • I love my Warby Parker glasses! They’re wire frame but have not broken even with my laying down and sleeping in them! I’ve even stepped on them and dropped them. The app and website are super easy to use. The cost is a bit high but seeing how well these glasses have done, I can say the price is worth it. I wish there were more brick and mortar locations for adjustments.

  • I have gotten glasses every year for the past 3 years and I always love the stylish looks WB has and also the quality. I can't even tell you how easy it is to try on, order and get money back from insurance. LOVE LOVE LOVE!

  • Love my Warby glasses, I have had them for years and always get compliments. I picked them out in store and the shipping was so easy.

  • Me and the wife needed new glasses last month and had seen the commercials for warbby Parker so we decided to try it out. Great glasses and customer service. We have found our new go to for eyewear

  • Love my blue light glasses from Warby Parker. The eye exam was super simple and it’s great to be able to customize your glasses prescription, frame and then add blue light. Super helpful when working long days staring at a computer

  • The concept is really amazing, my only issue and why I didn't give 5 stars is that the glasses I choose to have shipped to me were all too wide, and I had spent a while on the website picking them out based on how they not only read in the description but how they looked on the model. I even went to the store front here in Austin, TX and I had the same issue. My head isn't particularly small but every pair I tried on seemed so wide. Either way, I do love that you can try them on at home, and the website is so easy to navigate.

  • On my fouth pair of Warby Parker's. Feels less painful when you need a new prescription or simply want a new style to phase out old glasses and purchase new because of great price point. Fantastic customer service, too.