Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • The convenience of Warby is amazing. And their customer service is top notch - any scratch or nick and they will send a new pair. Simple and sleek.

    Feedback

    After lots of wear, the brackets start to stretch out and lose their fit. You can go to the store to fix them but that’s inconvenient!

  • These sunglasses are classic, and therefore will never go out of style. They look great on everyone and are much more affordable than other brands. The best part? You can virtually try them online if you're on the fence.

  • Obsessed! Went in store to try on, fell in love and got 2 frames with my prescription for under the price of 1!! They did take my insurance and the process was seamless. I got them on Monday and went in person to get them tightened on Wednesday and they’re perfect. So happy with the variety and price

  • i think the shopping experience was great and while the price point is a little higher than other brands, i think it’s cool you can try them on and send them back once you know what you want to purchase. a great online experience

  • A new way of purchasing glasses, highly recommended

  • I already had a prescription and wanted to go to a reputable place to purchase glasses. I found several in store that I did like. My original plan was to get glasses and then get sunglasses. However, they did not work with my insurance so everything would’ve been out of network. They were just too expensive for me to pay for. I also wasn’t sure of them as sending your frames to your house. I like to pick my frames up and be with the technician to make any adjustments at that time. My glasses are trifocals so everything needs to be proportionate. I could see if you are using just a single vision glass where it might work.

  • I absolutely LOVE Warby Parker and will never buy glasses anywhere else. The price you see is what you pay - no games, hidden fees, or surprises. If your insurance is not directly supported by Warby they'll help you file for a reimbursement. The stores are clean and staff is helpful. Ordering line is easy as well. Overall, 10/10 - if more stores had the customer service, ease of use, and transparency as Warby does, we would all be happier consumers.

  • Have been using them for the past 5 years also now with my kids! Great quality glasswear

  • Stylish, affordable, and surprisingly durable (even after being “borrowed” by tiny hands)—Warby Parker just gets it. Their try-on-at-home kit made it too easy, and now I’ve got frames that make me look put-together on Zoom and in the school pickup line. It’s giving “cool mom with clear vision” energy, and I’m 100% here for it. Who knew glasses could feel this personal and this polished?

  • Warby Parker couldn’t make it easier to get the perfect eyewear. Their app is very useful with the ‘try on’ feature to get a feel for which frames you like before you even go to the store. They have a variety of options at reasonable prices. It was great to get my eye exam done in-house and pick my frames out immediately after. My one complaint is that the frames I got ended up being too tight. On the bright side, I’ll have an easy time ordering my next pair and ensuring they fit with their try at home service.

  • The fit was great I usually have issues with how they look and the fit around my nose. But this was great, got so many compliments

  • Will never go. back to traditional eye glass places

    Friends with Warby Parker
  • I love them! The packaging is amazing and I love the design. Great product and company that stands behind their products!

  • Warby parker glasses are so comfortable and affordable. Even my friends like the glasses I purchased. It goes on any outfit.

  • Great glasses. Awesome style options. The stores are always so clean, bright, and welcoming. Staff is always nice and super helpful.

    Friends with Warby Parker
  • Warby Parker has disrupted the eyewear industry with stylish, affordable frames and a convenient home try-on program. Their glasses are high-quality and available in a wide range of styles to suit every personality. The company also has a commendable "buy a pair, give a pair" program, adding a philanthropic edge to its appeal. The in-store experience is equally seamless, with knowledgeable staff and modern showrooms. While their prescription sunglasses are excellent, some customers feel limited by their lens options. Overall, Warby Parker combines fashion, affordability, and social responsibility.

  • Good customer service and great pricing. Quality is great and love my glasses and sunglasses from them. Very durable products that will last you a long time!

  • My husband has a pair and the process of ordering was so smooth. They sent him a few to try on and shipping the styles back was easy and free.

  • Warby parker is my new place for eyewear. I simply love the styles and customer service every year, The eye exam and wait times are great and you can schedule an appointment ahead. I came across a new shop in my marina center and decided to take a look, I was impressed with the quality, I go here yearly for my new glasses and always refer them to friends.