Vitra reviews and discussion

Vitra designs makes incredibly high quality homeware and furniture including Eames chairs, and the Wiggle chair designed by Frank Gehry. Compared to Scandinavian design (I live in Denmark), Vitra is often a little more colourful and playful, which I really appreciate. One day I’ll save up and have a home filled with Vitra furniture. In the meantime I’ll have to be content with my Rotary Tray. It’s pleasing to look at, relatively sturdy and the perfect place to store my keys. I recently visited the Vitra Haus (basically their HQ). It’s well worth a visit if you’re in Basel.

Nice designs but very poor quality furniture and customer service. There is no quality control in their production and Vitra uses every excuse not to honour the warranty. Purchased 6 new DSR Side Chairs. 5 had defects on the chrome frames right out of the box. After 4 attempts, the replacement chrome frames were OK- each time the replacements would arrive with different defects. After one year, some of the chrome frames started to rust. Vitra would not honour the warranty and claimed my house was too humid?! How would they know that? After 6 months of writing emails and letters they eventually agreed to take them back. I purchased 6 Evo-C chairs. 2 were defective. One was not too bad so I decided to keep that one. One with the worse defect was replaced twice but the replacements were also defective. Each time I had to wait for 2 months to get the replacement only to find it was defective. I am now waiting for the third replacement, this will mean 7 months wait since the original order date and there is no guarantee that the third replacement will be OK either. I will never ever purchase a Vitra product again.