Venus ET Fleur

1.2 6 Reviews

Venus ET Fleur operates a floral industry that creates roses that actual last a year.

Venus ET Fleur Reviews

Venus ET Fleur reviews

1.17

0% of reviewers would recommend to a friend

6 reviews

10 months ago

I got them but definitley don’t last a year and are pretty exspensive for what It is.

10 months ago

My husband ordered me their roses at the end of August because my birthday is the first week of September. They didn't arrive until WELL PAST my birthday! My husband was furious and tried contacting them -- Instagram, text, email, calling. Calls either were never picked up (beyond their AI), or chats were started and then disconnected/closed without ever touching base. The 4 flowers were wilted and had dead spots on them, and I am sad to report that they didn't even make it a month (let alone a year). $200 for 4 roses. Unreal! Should just be called what it is -- highway robbery.

8 months ago

I’ve been gifted these roses recently. They are very cheap and honestly not high quality. I had bought preserved roses from a brand called Ricordami before, and they held up a lot better and much more high quality in my opinion. If this is on your list, I’d recommend checking them out first, I’m not sure how the price might compare though!

8 months ago

I STRONGLY advise against using Venus ET Fleur. I have had a terrible experience trying to send flowers for a loved one's funeral and am heartbroken that I was not able to pay my respects due to their lack of coordination & communication and false advertising. They do not make these inhouse! They outsource to a warehouse that they do not have direct communication with so any promises they make for delivery or quality are empty. DO NOT USE! Thursday 10/5: I placed an order totaling approximately $340 with Same Day Concierge delivery, to be delivered for funeral services for a dear friend. Thursday 10/5 @8:30PM: I reached out via email to customer service asking for an update as the ShopPay still said "In Progress" and I had had no communication. Friday 10/6 @8:30AM: ShopPay still says "In Progress" and wait on hold to speak with someone on the phone. I hang up @ 9:15AM after no answer. 9:15AM: I reach out via the chat on the website with my order number. They apologize for a "technical delay" and said they reached out to the warehouse and offered be a $60 gift card for future purchases. 9:15AM-11:30AM: I continuously try to confirm when the delivery is scheduled for; as if its after the funeral, there's no point having it delivered. No answer. 12PM: I send a final email saying I've missed the opportunity to deliver the flowers and get back "This issue has been escalated to upper management. Please allow additional time; management will call you within a few hours. Also, please note that the relevant team is working on your request." I am still out $340 and my flowers were never delivered. DO NOT USE THEM! Unless you have ample time and no issues waiting, I strongly recommend going elsewhere.

2 years ago

Absolutely Disappointing...What a Scam! DO NOT ORDER. $100 for a small box of crap roses that fit in the palm of your hand. Looks fake and poor quality. And when you call Customer Service to inform them you wish to Return as you are not pleased, they are quick to tell you "All Sales are Final!". DO NOT BUY! This company is a rip off and most unprofessional in their dealings. WHAT A SCAM!!@

Feedback

I called writhing 3 hours of delivery. We did not like it one bit - poor quality and not value for money - and all customer service could say is “All Sales ambler Final”. Not acceptable in todays day and age where customers buy online based on what companies claim in writing but when it turns out to be false…they need to be held to a higher customer satisfaction standards. Especially when the call comes in the first few/24 hours!

2 years ago

If there was a way to give them no stars I would, but here we are. Ordered on Feb 4, selected their free shipping and according to them, this put me in for delivery after Valentines Day. Never saw that or anything like it when ordering but they were correct, it arrived after VD. I called them the day after ordering on the 5th to confirm and was assured it would arrive by the 14th. Called on the 10th and was initially told that it would not arrive until the 16th, then when I asked for a supervisor to cancel the order, I was assured again that it would arrive on the 14th. Called the night of the 14th when nothing came and was basically told tough $hit buddy. They state there are no refunds under any circumstances and I should have known to order earlier. Finally arrived today and everything looked like it was shipped by an angry gorilla as the entire package was damaged and the stuff was all over the box. candle comes separate. wife was unimpressed and that's saying something as she is one of the sweetest creatures god ever made. Worst money I've ever spent. Their customer service is non existent only to say that they will lie to you to get you off the phone. I was told on the 14th that a manager would give me a follow up call within 24-48 hours and not only no phone call, but I got a email today basically telling me again, tough $hit, I should have read the fine print and no refunds. Ever.

Feedback

Be more transparent in your "free" shipping. Offer refunds, especially if called back the next day. Have customer service that actually GAF. Wrap better so it doesn't get so damaged in transit