UrbanStems creates modern, trendy flower arrangements delivered to your door.

We're a modern floral and gifting company designed for thoughtful people. Through our expressive bouquets and plants as well as reason-specific gifts, we're helping others feel more cared for even from afar.

Ajay Kori

Jereme Holiman

Chetan Shenoy

Jeff Sheely

Scott Simpson

UrbanStems

Plants & Flowers

Poor customer service and issue resolution. They don’t seem like the type of company that cares about its standard customers. 

Flowers did not look anything like the photo. They lasted just a few days. 

This was a good last-minute birthday gift for my grandmother and she loved it - however, the end product didn't look exactly like the website. 

I ordered flowers for my 1 year anniversary from UrbanStems.  Unfortunately, a few days before the scheduled delivery date, they emailed me to say that there was a problem with this crop of flowers and they were "not up to their standards".  They changed the order to a different one and sent me those flowers instead, without offering me option of a refund or my choice of alternate flowers.  The flowers that did arrive were peonies that had not blossomed yet.  Their instructions say to give the peonies 2 days to blossom, so when they did not blossom after a couple of days (picture included) I wrote to UrbanStems.  Unfortunately, as this was after the deadline for their 72 hour policy, the best they could offer me was 10% off my next order with them.  So I paid $100 dollars for flowers that did not arrive, only to be shipped flowers I did not order without my consent (granted they did refund me $4 for the price difference between the flowers), and unfortunately those flowers were clearly flawed.  Stay away from this florist for any special occasion you may have.

What I ordered in the picture had 18 roses and the bouquet delivered was 8 roses.

I contacted UrbanStems and they told me it was fine and that the vase was just too big.  They did not give me a credit.  I will not recommend nor ever use it again. 

I have ordered from urban stems multiple times and there has been an issue almost every single time. Once they sent flowers for my mother in law without the vase I ordered, then I bought flowers for Mother’s Day for the same person and the flowers arrived looking shabby and un giftable so I had to trash them and buy bodega flowers to save the day. I also ordered an orchid that arrived with the top part broken off, and I ordered sympathy flowers for my sister after our mother died and the flowers arrived days after the delivery date and almost completely dead. I was mortified. 

All that said I do have to give the company props for quick customer service response times and for attempting to make things right via account credits but it would be better if they could just get things right the first time. 

Beautiful arrangement and nice personalized note (from my favorite team Thingtesting ♥️).

For a funeral, we ordered a really large, expensive bouquet and found it to be pretty underwhelming compared to the smaller bouquets I've bought over the years. 

As a DC resident, UrbanStems is my go-to for sending flowers, especially with their dried flower selection - though the price on those is higher, they literally last forever! Quality feels a bit higher than other online florists, but that may be because I'm local.

I remember being so impressed the first time I used UrbanStems years ago as I've always loved the idea of sending flowers or plants to friends and family, but never had the right platform to order a nice bouquet or arrangement (not just roses or something basic from 1-800-flowers). I love that they have expanded over the years to deliver across the US and added in giftable items along with fresh flowers and plants! The range of price points is affordable if you need it to be and unless you're ordering around a major holiday, there's always a decent selection.

Sent an emergency 'apology' bouquet to a friend - she loved it.

UrbanStems

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