The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Ingredient-transparent formulations
  • Clinically effective actives
  • Minimalist, fragrance-free options
  • Wide, customizable range
  • Occasional sticky textures
  • Potential irritation from actives
  • Hit-or-miss product efficacy
  • Confusing layering for beginners

The Ordinary earns strong reviews for being effective and ingredient-focused: many users report clearer, smoother, more hydrated skin from staples like Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, and the AHA 30% + BHA 2% Peeling Solution. Reviews also flag weaknesses: some formulas feel sticky or pill, certain actives (retinoids, vitamin C, high-percentage acids) can irritate or be too harsh, results can be hit-or-miss by product or skin type, and the range can be confusing without research.

AI summary based on Thingtesting reviews

2,506 reviews and posts

  • Improved the look and feel of my skin after a few weeks! Less redness and feels cleaner.

  • I placed an order on February 24. Today is April 7 and i have not received anything i tried to get in contact with them and the only message i got from you guys was saying "i have to get in contact with the carrier" which i did and they asked me to get in contact with you, i have sent some emails to you and i've been waiting for almost 3 weeks and no one have got in contact with me, i'm so mad at this company i don't trust you guys

  • High quality products that don’t cost an arm and a leg ! Obsessed with their products and use them everyday.

  • Great cream!

  • So affordable! Really works on dry skin. Dark spots. Hair growth. I’m impressed and I can testify to how great this product line is!

  • Great Product! Feel skin alive after few use.

  • I love these high quality and affordable products!

  • The Ordinary skincare line is a game-changer. With clear labeling and potent formulas, it's a breath of fresh air in the skincare world. Their products, like the Niacinamide 10% + Zinc 1% serum, deliver results without breaking the bank. While availability can be a bit of a challenge, it's well worth the wait. If you're after effective skincare that won't empty your wallet, The Ordinary is the answer.

  • These are amazing products. And affordable. The Argireline, Matrixyl serums, Azeliac Acid and Rosehip Oil are things I use daily and can’t live without. Try this brand, you won’t regret it.

  • The ordinary hyaluronic acid was the first serum I ever used and I was suspicious of the low price point, but it has been the best I’ve ever used. I have bought more expensive brands and keep going back to theirs. Simple and gets the job done. I have never had more hydrated and supple skin

  • I use their Niacinimide serum and Peeling solution. Both products work well without being super pricy. This brand is available in places like target or ulta so they are easily accessible.

  • Love the brand and price point, especially compared to most other skin care brands. The sunscreen in specific is hard for me to apply -- and it has a bit of tone to it which I'd rather just have a clear sun screen

  • I love this brand for their simplicity. Ingredients are clearly listed, and I don’t feel like I’m paying for fancier packaging or frills that I don’t need or want.

  • The Ordinary is an amazing and affordable skin care brand. I've used some of the products and I love them. This particular product is named Hyaluronic acid and I use it every day and I kid you not, my skin is glowing, I use it in my skin care and my makeup prep routine. Will definitely repurchase.

  • My absolute favourite products are the Hyralonic Acid and the Nicinimide Serum. So good Skin Care !

  • I love the look of this brand, the packaging is so aesthetic and really good. I love how you don't really feel there is a lot of product on your skin but you can feel your skin getting soft and healthy. Since I started using products of this brand my makeup sits so much smoother and more natural on my face.

  • good cost performance! I love items of the Ordinary. They are reasonable and good feel.

  • I've tried a few products from The Ordinary (HA 2%, Lactic Acid, Pynocgenol 5%, and Peptide serum) I think it's an excellent brand for the price point. I'm also a fan of K-beauty/J-Beauty products and I find that I prefer K-Beauty/J-Beauty brand more, especially HA product. I'm trying out the Pynocgenol 5% right now (about 2 weeks) and I don't love it but I don't hate it either. The Lactic Acid is great and probably my favorite product of the ones that I have tried. It's gentle enough that I can use it 3 times a week. The peptide formulation is one of the most affordable one out there so it's a great value for someone who wants to include copper peptide in the skincare regimen.

  • Products are cheaper than other places. Seems good quality. Employees are knowledgeable and helpful in store. There's no pressure tactics used which is really nice

  • The rosehip face oil brought my skin back to life. When my skin was dry, I would apply the rosehip face oil every night before bed, and would wake up the next morning with beautiful, hydrated, glowy, plump skin!

    Consumer