The Ordinary reviews and discussion

4.5

93% of reviewers would recommend to a friend

Reviews mention

  • Effective acne-clearing serums
  • Hydrating, lightweight hyaluronic serum
  • Powerful exfoliating acid treatments
  • Minimalist, reliable packaging
  • Occasional sticky serum textures
  • Harsh actives for sensitive skin
  • Pilling under makeup occurs
  • Inconsistent retinol performance

The Ordinary earns strong reviews as effective, ingredient-forward skincare that improves texture, hydration, acne, and clarity—standouts include Niacinamide 10% + Zinc 1%, Hyaluronic Acid 2% + B5, Glycolic Acid 7% Toning Solution, AHA 30% + BHA 2% Peeling Solution, and Squalane Cleanser—while minimalist packaging appeals. Reviews also flag downsides: some formulas feel sticky or pill, actives can be harsh or confusing to layer, certain products (retinols, vitamin C, hair care) underperform for some, and a few report irritation or breakouts.

AI summary based on Thingtesting reviews

2,518 reviews and posts

  • Great product, low price, and beautiful packaging!

  • I enjoy the quality of the products, quality is higher than the price

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    Availability of products in the stores

  • Exceptional products with completely transparent information on what is in the products. Every product I have tried is quality. Complete line of acids, cleansers, serums, and moisturizers for exceptional prices. Fast shipping and accuracy.

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    Products needed for acne care

  • unmatched quality that produces spectacular results for such an affordable price point

  • I am obsessed with their products I love them so much they work wonderful on the skin

  • I've been using The Ordinary products for about 1.5 years. I'm pretty religious about my routine with 4 of their products: The vitamin C, the Hyaluronic Acid serum, The Buffet serum and the toner. (I LOVE the Hyaluronic.) I attribute it to the balance of my skin tone/texutre and attribute the cost to the balance of my bank account :) Honestly, I don't know how they get away with such low prices. They could raise them by $10 and I'd still buy it.

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    The Vitamin C stings a bit. It's a good sting but it stings. I used the copper for a bit but I think it was staining my pillow.

  • The Ordinary does a great job of making skincare accessible. I really like some of their acids like AHA/BHA mask, however I didn’t notice much of an impact from the azelic acid and didn’t like the texture of it much. The good thing at this price point is you aren’t putting too much on the line if you want to explore a new type of product.

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    The base of some products give the active ingredient a consistency I don’t enjoy

  • I appreciate how clear and straightforward the ingredients are, and there is a consistency of products throughout. The retinoid and lactic acid are specifically well formulated and I've seen effective change during their use.

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    I don't think it is feedback for the brand, as glass containers with minimal plastic are great for refills and recycling. I have to be extra careful not to drop it on the bathroom floor -- and be really careful about the amount I'm letting out of the dropper.

  • It is what it says - functional and affordable. If you like doing your skincare for the experience, you might want to check out other options. If you are starting out on building up a skincare routine and want to stick to the basics (with sleek packaging) - this might work for you!

  • I love every product I have tried from the Ordinary. I have seen gradual results from all of their products. I have been using their products for about 7 months now and there is a clear difference in my skin. The caffeine solution has brightened my under-eye area and makes me look so much happier.

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    The Ordinary's products are incredibly affordable and work really well. I have 4 Ordinary products that are a part of my daily and weekly skin care routine.

  • I love this brand. I love the products, and everything is so affordable, but works just as well. One of my fave skincare brands for sure

  • Amazing brand best for acne prone skin

  • I love it, has helped with hormonal acne and texture so much!

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    It does not pair with other products

  • My skin has never felt better. I use a 5 step routine all comprised of The Ordinary product from face wash to moisturizer. I could not be more impressed especially for the price.

  • It is an overall effective and affordable product. I had serums from them and worked for a while then it didnt. I liked it in the beginning but it seems like it was doing more damage than helping with my skin because it felt like a concentrated product.

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    I hope they never mark up the price.

  • Absolutely love this brand! I’ve tried a few products that include the glycolic acid toner, BHA+AHA chemical face mask, and the salicylic acid. But I have three favourite staples that are apart of my daily skin care routine! This includes the Squalane cleanser, caffeine serum, and the Niacinimide. These products have overall improved my skin and I love their transparency with ingredients!

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    It’s pretty easy to find locally now which was sort of a concern for me in the past but now you can find it in-store which is great!

  • Some products work really well. You just need to make sure you know what products can and cannot be mixed

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    Include information on comparability with out products from the company and the main benefits to each product.

  • Skincare enthusiast here! For background, I have fairly normal/oily-leaning, acne prone skin. I’ve tried a couple products by TO: Hyaluronic Acid Serum, Caffeine Serum, AHA + BHA Peel. They are well formulated, although fairly basic. This could either be a pro or a con for you depending on your preferences when it comes to skincare. If you just need one focused ingredient in a serum, TO probably has it; if you want something with a blend of actives look elsewhere. I don’t mind trying new products from this brand as they are some of the lowest priced on the market, so even if I don’t love something it’s not a huge loss, ya know? I found the textures of both serums to be a bit sticky; the hyaluronic acid was too sticky for me to continue using it, although when using the Caffeine serum under my eyes diligently I did notice a bit of a brighter look. The peel is good but it’s very easy to use too much/too long/too often, as is the same for any high-strength acid peel. This one happens to be one of the most accessible and popular due to looking like blood which *is* pretty cool. I find the name to be pretty fitting - Ordinary, neither good nor bad. I’m stuck on whether or not I’d recommend this brand unless you know what you are getting into and aren’t expecting miracle results. But for the price? Worth a try anyway, and you might find something you like, however I have yet to use something that I’ve repurchased.

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    Textures of serums have been a bit sticky historically! I would be willing to pay a bit more $ for more elegant textures and feel on skin.