5mo ago
Ordered l shaped sectional from them day after thanksgiving Communication mainly thru email You have to set a call appt and they call u Gabriel rep I spoke to few days before Thanksgiving to get into on product and delivery time frame Their calls are recorded but they are not transparent about it Policy issues not disclosed Like this paper they require you to sign w cc info to charge you $225 if hold goes over 30 days Conversation second round w her 2/21 She agreed to hold sofa thru 2/27 Thyn sent to delivery company for 3/16-3/23 delivery time frame I was avail 3/10 to take delivery We agreed the timing Next thing I know 1/26 This Gabriel flat out cancelled my order using wording in her email that was not applicable to the agreement made Also agreement was in email As well I see this as totally uncalled for . And horrible customer service Leaves me in s bind as well No where to sit for months now in my new home And the entire design was around this sofa I made this very clear to her Also I have seen numerous very negative reviews on several social media platforms Videos showing graphic issues w fabric and construction issues !



