24d ago
1) these are not natural flowers as presented on their website. The outer petals are very poorly spray painted, giving them a chintzy (at best) look. (You can see this for yourself in the photos) But even worse... 2) the majority of the flowers are just plain dead. As in flipping over, wilted, dead. (Photos attached, see for yourself) When I emailed them regarding this, the response was so condescending it was hard for me to believe - they actually suggested I rip off the outer petals and place them in water, and that they'd unfold in 24-48 hours. However, this made ZERO sense in light of the following (I'm just copy and pasting what I responded to them): A) we received the roses yesterday and did everything we could to resuscitate them. The pictures are from TODAY - and they've only gotten worse. I am not young, and have handled flowers for many years. I know the difference between fresh flowers and dead, and these are dead (and already in the garbage). That is easily seen in the pics I sent you (and which I will post with my reviews/complaints). B) you don't address the misrepresentation I mentioned. You are selling - and I purchased - these roses as natural, two-color roses. The outer petals are SPRAY PAINTED, and look extremely cheap and artificial. C) you tell me to strip off the outer petals - but then what do I have left? White roses??? That's NOT what I purchased! D) I purchased insurance on these flowers and would like to make a claim and get a full refund immediately. This is the only satisfactory outcome for me. Response thus far: CRICKETS This is the first review I am posting about this. If my insurance claim isn't honored and a full refund issued, it will soon be posted on as many product review sites as I can find - and on the Better Business Bureau. My last word: BUYER BEWARE!!!
