ReFramed reviews and discussion

I didn't expect my order to come so quick after I ordered, in the past any furniture I've bought that isn't second hand takes 3 months or longer to arrive so I was happy that I could get my bed 4 days after I bought it. The package came directly to my door in 2 boxes - one long one with the frame and a smaller shorter one for the bed slats. I have to say the packaging is incredible and you can feel the weight of the quality, this does not feel like something cheap! Once I unboxed the bed I was so impressed by how utterly stunning this is - it looks better in real life than online! It's also incredibly easy to set up and sturdy once you put the mattress on. Honestly, I am very happy with how it looks and feels, and I even got to have a conversation with the founder. Worth every penny.

Unfortunately my purchase experience with ReFramed was/is one of the worst I had in my life. I‘ve been handling this bed order situation for almost 11 months now and I‘m clearly frustrated with their service. I can NOT RECOMMEND to buy with them. Initially I bought the Aluminium bed frame with wooden drawers, the bed frame was a few months delayed - but ok, can happen. However when it was ready to ship, I was on a 1.5months trip they promised me to hold it back, which in the end did not happen, so had to quickly organise a friend to be there for the delivery additionally once I came back I realised a piece was missing… My drawers were not delivered and every few months I‘d receive a mail saying the final and last date it would come „worst case“ week of July 10. Then silence and no update. So I reached out via email multiple times with no answer, then via WhatsApp when I finally got an answer saying there’s no specific date yet due to production problems - this was August 21. 8 months after I ordered. Furthermore I also ordered the Aluminium Side Table - ordered June 23 with a promised delivery date of July 10. Again, silence and no updates - so had to reach out again what’s the status (Sept 12) via WhatsApp. Had to write a few times to get an answer, just to hear it‘s delayed. I had to reach out again on October 25 - finally a delivery in the week of October 30 was promised. As I didn’t receive any shipping info till November 3, I asked again saying it’s a week delayed. Now it’s November 22 with no answer to my questions and no information about shipment. It’s a premium product - I‘d expect proactive communication and not this strange tactics. This is clearly overpromising of what they can deliver. If you don‘t want to wait forever on your products I‘d strongly recommend to not buy here. I wish I‘d never bought anything with them.

Super cool brand. I followed them on Instagram and purchased them when they launched their aluminum bed. It was delivered 4-5 days afterward in a super-easy-to-carry flat-pack, so I didn't need to bring any friends to help me get this bed up on the fourth floor. Unpacking was extremely smooth and the bed was assembled in 5 minutes. The bed is even cooler in real life, so despite not being able to see the bed frame prior to purchase I met all the expectations I had. 5/5 stars and I would highly recommend this brand to friends and family.