Quiet Town
2.5
Quiet Town earns mixed reviews: the brand’s statement shower curtains, EVA liners, and plush, fast-drying towels win praise for striking design, sturdy materials, and bathroom-elevating aesthetics, but persistent complaints about color accuracy, fabric heaviness, creasing, and difficult cleaning temper the enthusiasm. Reviews also flag inconsistent product durability (towels and bath mats), rust-prone gold hooks versus well-made stainless versions, and significant service frustrations, making the products appealing for design-led upgrades but risky for buyers sensitive to execution details.
AI summary based on Thingtesting reviews
Ask questions or start a discussion
Shop Quiet Town
About Quiet Town
Jenny L
This page has not yet been
Photos
Join to earn a 10% reward
Join Thingtesting to earn a cash-based commission when you shop and review Quiet Town using our link.
Articles
Reviews and Posts
View all 16
8d ago
Terrible customer service. I ordered this rug and a shower curtain. Paid $30 for 2 day shipping. They sent the wrong rug and in the return process refused to refund the shipping fee because I “recieved my order in 2-days”. I followed up saying I did not receive my order, because the shipment was wrong. They are replacing with the correct product, but not honoring two day shipping and have gone radio silent via email.
1y ago
I am obsessed with this bath mat. I spent months looking for a bath mat that would match my extremely chaotic-looking tiled bathroom, and as you can see based on the images, this was my only option. I do think it's a wild price to pay for a bath mat, but it's heavy and nice quality, and I'm hoping it will last a while. The reasons I knocked off a star is partially because of the price, but mostly because this bath mat took about 5 months to receive. It didn't say it was backordered when I ordered it (I believe from West Elm, not Quiet Town direct), and the backorder date eventually showed up afterwards, and then kept changing to later dates. Like I ordered it in December and didn't receive it until late April. I understand there may be manufacturing issues but I didn't receive any updates from Quiet Town or West Elm regarding the backorder, so I had to get another bath mat in the meantime while I waited for this one.
7mo ago
I placed a large order for over $500, it's been weeks and still hasn't shipped and Quiet Town customer service has not responded to my inquiries. Buyer beware! They are shady. I hope I can get my money back.
I’ve only purchased one item so far from this brand. I was looking for an oversized, stylish high quality bathroom rug. I bought the 56x22 Ojai Night Ride rug. Looks fantastic, glad I splurged - just need to make sure it holds up over time.
What is Quiet Town?
Quiet Town makes a like of bath accessories for your home.
In their own words
Casual and inspired bath accessories for the modern home. Manufactured responsibly in the USA & abroad.
This page has not been
Socials
