Meller reviews and discussion

Very disappointing experience. I placed an order with Meller Brand on April 6 during their 2-for-1 promotion. My order arrived quickly on April 9, but one of the sunglasses was the wrong model. I immediately contacted customer support and provided all requested evidence, including photos clearly showing the incorrect item, packaging, labels, and model details.. I then returned the incorrect item at no cost, after being told that the correct replacement had been processed and would be shipped shortly, with tracking information to follow. That tracking information never arrived. After several follow-up emails over the course of nearly a month, I received contradictory updates: first that the replacement had been sent, then that there was an issue with the carrier, then a partial refund, and later confirmation that another replacement was being prepared. When the second shipment finally arrived, it was wrong again. After further emails and repeated requests for the same evidence already provided, I finally received the correct sunglasses on May , almost one full month after my original order. While the issue was eventually resolved, the process was unnecessarily frustrating and showed a serious lack of internal organization, quality control, and effective customer support. Mistakes can happen. Repeating the same mistake multiple times, while providing inconsistent information and forcing the customer to repeatedly chase for updates, is not acceptable. I hope Meller improves its order verification and customer service processes, because this experience fell far below expectations.

I think these sunglasses are the perfect pair, and for such a good price. I love them so much I bought another pair when I Iost them. I also love their seasonal two for one discounts, so I recently got another oval pair that I also love!

I don't think these Meller glasses will replace my go-to sunnies, but at this price point I think they're great to try a fun new frame shape and color that you normally wouldn't go for. I think they're perfect for concerts, festivals, sporting events, etc. where I don't have to worry about losing a pair of designer glasses and get to rock the fun frames instead! They aren't as comfortable to my normal pairs, but I think they absolutely do the job!

Very nice variety of glasses. I like that it comes in a box but also has a soft cover. Fits very nicely around my head and got the 2 for 1 deal so made it pretty afordable.

I am absolutely thrilled with my new SEBA ORANGE from MELLER The moment I put them on, I knew I had made an excellent choice. The frames are stylish, lightweight, and incredibly comfortable to wear. The lenses are crystal clear, and the UV protection is top-notch. I've worn them for hiking, driving, and just lounging in the sun, and they've performed flawlessly every time. What really impresses me, though, is the exceptional quality and attention to detail that MELLER brings to their products. From the sleek packaging to the sturdy construction, it's clear that this brand is committed to excellence. If you're in the market for a new pair of sunglasses, I highly recommend giving MELLER a try. You won't be disappointed!"

Had a really horrible time with shipping from Meller. I mistyped my email address at checkout and that led to a 2 month drama of not receiving the shipping emails, the product being sent back to the warehouse twice, a customer support person reaching back out several times, but somehow there was no option to change my email address. I ended up never receiving the product, but did eventually get a refund.

Absolutely awfully disappointed! Their glasses are very tiny so I had to return them. Its been weeks now since they were delivered back and the company is not responding to me about my refund!

I love my pair of Meller sunglasses. They are comfortable, stylish, and come at great price point. They are quality enough to last for years but cheap enough that I wouldn’t feel devastated if something happened to them. I plan on buying another pair and using it as an opportunity to get more adventures with my eyewear because their products don’t break the bank.

Horrible experience with quality glasses, return process and refund threats. Mama Mia don’t do it

I knew you had to pay for the return yourself. But what I didn't expect was that you have to buy a private return label for SPAIN. As a result, I had to pay over €16 for the return from Germany, which is extremely high for a private consumer. It is very disappointing that there is not enough information about this on the website. Alternatively, you could get better conditions through the company and charge the buyer a label, which would probably be much cheaper. In this way, Meller creates a bad shopping experience and I will never order from them again. By the way, the quality of the glasses and the packaging is not great. I would definitely not spend more than €25 on them.

Poor quality items. Return on your own expense. No help provided by customer service. I bought their sunglasses (many models) a few years back and the quality was way better. Now it's equal to a cheap Chinese bazaar sunglasses. Wouldn't buy again.