Lilac Sleep reviews show a mixed picture: customers report effective pillowcases and gentle, non-tugging scrunchies, but several reviewers call out misleading silk/wool claims and apparent dropshipping that produces inconsistent, lower-quality materials.
Yikes. I placed an order for scrunchies, a wool sleep mask, and some pillow cases, and all arrived in separate Amazon packages? I’m disappointed entirely and don’t recommend, as I likely overpaid and the quality is subpar at best with the pillow cases being the high performers, def not mulberry silk or silk at all. Oooofff.
I am very disappointed with Lilac’s Silk Satin Hair Ties.
I ordered this directly from their website. Because I did not spend at least $50 there was a shipping fee. When I noticed that Amazon dropped off a package for me I was surprised to see that it was the hair ties I ordered. My first question is why did I need to pay $6 for shipping fees for a product that they shipped using Amazon Prime for free!?
If you try to search for their company name on Amazon it does not come up. I did a reverse image search and discovered that these are firstly not silk satin scrunchies. There is no silk made up of the fabric whatsoever. You can actually buy this exact item from Temu and Ali Express for less than $2. I typed in the information on the back of the package and that is how I discovered the name of their shop on Amazon. The price is also significantly less from Amazon. I need to pay for shipping for the requirement to order from their website when you can purchase on Amazon for free shipping?
I don’t appreciate being deceived by this brand. It’s a complete scam to claim it’s silk satin hair tie and not be. And if they ordered off Temu and post for sale with a 600% markup on the hair ties alone. Not to mention the $6 shipping fee when they sent it for free shipping with Amazon.
Update: after emailing by replying with my confirmation number, using an email address on their website, sending a DM on IG AND sending a message via Shop app I finally was responded by the company:
When it comes to my pillowcases, I am very particular on what I purchase. I love how it affects my skin and hair and I know for a fact after trying these, my skin is nice and clean, my hair is not frizzy like curly sue, and it helped me sleep cooler having these gorgeous lavender Lilac sleep pillowcases. Even my husband, who is a hot sleeper, really enjoyed these! I love the cooling feeling when going to bed and being super comfortable to sleep on. I tried these on my queen size pillows and they fit perfectly. I've washed them a few times and the color and size never shrunk. Based on our experience, I would recommend these as they last a while and I look forward to going to bed thanks to these pillowcases!
I ordered the silk scrunchies and imagine my surprise as they were delivered the next day from Amazon. They are some no name brand and they feel rough not at all like the beautiful silk I was expecting. I couldn’t imagine why I would be getting them from Amazon. Kinda disappointed they don’t seem to be great quality and they seem pricey for what I received. I did try them out and it was no different than my clothes scrunchies.