Le Mela reviews and discussion

REALLY not happy. Received my two silver lumin imprint rings and have two fatal complaints: first off, it is metal and not silver. After one evening of wear my finger is green and there is a strong smell of metal. Secondly, one of the imprints has a line through it. This was not on the casting that I sent off - I have pictures of the casting which I emailed to them prior to sending, to check they’d come out ok. So it hasn’t been quality checked prior to being sent out. I suspect I’ve been targeted out of spite here. I’ll explain why. After posting the rings on 5th January I sent at least 3 emails over the following weeks requesting to know if they’d arrived. The postage envelope provided was not tracked, I later found out, which is ridiculous. I didn’t get a reply until I commented on a social media post (!) requesting help, at which point they emailed me back quite rudely stating that I can find out online via the order portal when my rings have been received and posted. This wasn’t made clear ANYWHERE on the faq page, order emails, anywhere. So I wasn’t to know. The next day I get an email to say my rings have been dispatched, so I immediately wondered if they’d been bodged together. Clearly they were. I’m disgusted and will be filing a small claims if necessary as I’m not having these precious rings be fake.

The team at Le Mela have been amazing!! My mum bought me the Lumin kit for my birthday. Before I knew about this gift the Le Mela team helped my mum ensure she had the right kit and size for me. Once I received the kit I had great fun trying to get a print of my dogs nose using the wax mould. I soon figured my dogs nose was quite squashy! Meaning getting a defined print was quite tricky. Because of this, before sending off my mould I emailed Le Mela a photo to see if they thought it was a good enough mould as I wasn't sure what it should look like at this point! I got a speedy response letting me know it looked great for casting. I also felt the mould was quite tight when I tried it on, the team explained to me this can be the wax mould causing friction and it will feel different once casted, however they ensured the ring would be casted in the size I requested. I received my ring within 2 weeks and I was overjoyed to see my puppy's nose casted onto the ring. I couldn't recommend Le Mela enough and I love supporting small business like this, especially for something that is so unique. Thank you so much Le Mela, love Lois and Elma (woof)

Unfortunately we had a really bad experience with this store. I was really exited to buy one of the lumin bracelets as a gift, however it just kept going downhill. Firstly they casted the wrong wax and sent us the wrong product. when i questioned this they admittedly did fix it free of charge but the emails did make me feel like it was my fault this happened. Secondly, multiple of the charms fell off within the first day of the new bracelet arriving which obviously should not happen. when i emailed and told them of our experience, i was blamed and and treated with disrespect when i just wanted a bracelet which was worth the £190 spent on it... When i followed up letting them know my disappointment, i was ignored and i am still waiting for a reply !! Just be wary before you purchase something, i really wanted a good experience but i didn't receive it :(

I’ve received several pieces of Jewelry, including a fingerprint kit for my dog. The instructions were clear and simple to follow. At the last minute I contacted Le Mela to change the delivery address and they couldn’t have been more helpful so I’ve no idea why Christine E had an issue. Some people want something for nothing. Anyway well done and keep up the good work!

Beyond expectational service from the team at Le Mela! Everyone was happy to contact me regarding questions I had about the products. Could recommend enough to family, friends and anyone else interested! Thank you Le Mela team!

Terrible customer service. Purchased a ring for my daughter and it requires it be shipped back to them. It's currently undeliverable and rather than help me get this figured out, the owner Sam, is blaming me because I didn't follow the return shipping directions. When I asked if they could send me a new one at no charge to make it right he said, "We do not offer replacement waxes for free. Especially to customers who leave us a poor review for something that isn't our fault." He deleted my poor review. Chances are there are a lot of other poor reviews if he deletes everyone he doesn't like...