4mo ago
REALLY not happy. Received my two silver lumin imprint rings and have two fatal complaints: first off, it is metal and not silver. After one evening of wear my finger is green and there is a strong smell of metal. Secondly, one of the imprints has a line through it. This was not on the casting that I sent off - I have pictures of the casting which I emailed to them prior to sending, to check they’d come out ok. So it hasn’t been quality checked prior to being sent out. I suspect I’ve been targeted out of spite here. I’ll explain why. After posting the rings on 5th January I sent at least 3 emails over the following weeks requesting to know if they’d arrived. The postage envelope provided was not tracked, I later found out, which is ridiculous. I didn’t get a reply until I commented on a social media post (!) requesting help, at which point they emailed me back quite rudely stating that I can find out online via the order portal when my rings have been received and posted. This wasn’t made clear ANYWHERE on the faq page, order emails, anywhere. So I wasn’t to know. The next day I get an email to say my rings have been dispatched, so I immediately wondered if they’d been bodged together. Clearly they were. I’m disgusted and will be filing a small claims if necessary as I’m not having these precious rings be fake.
