Le Gramme reviews and discussion

LUXURY SERVICE INTEGRITY FAILURE: 6+ Month Indefinite Delay on Warranty Repair This documents a complete service failure for a warranty repair that is fundamentally incompatible with the expected standards of a luxury brand. Chronology of Breach: Initial Commitment (Oct 2025): Repair was quoted as 10-12 weeks.1 Item Received (Oct 30, 2025): The timeline was unilaterally extended to a maximum of 6 months.1 Maximum Deadline Breached (April 30, 2026): The 6-month commitment elapsed, and the item was not returned.1 Current Status (May 11, 2026): We are now 11 days past the deadline. The company has refused both a replacement or a refund, citing an indefinite "shortage of cables" and providing no firm dispatch date.1 The promised 12-week service window was first doubled, and now the process has defaulted to an indefinite, open-ended delay. Le Gramme is demonstrating an inability to honor basic warranty service. Customers must be aware that the service commitment ends at the point of sale. Valter

It is a "men's jewellery brand" but I love my silver beads bracelet and have been wearing it everyday. I made my purchase at their flagship store in Paris and loved that there were so many different sizes and styles to choose from. Even though their products are sold in different retailers around the world, visiting the flagship store ensured that I had the full range to choose from. Side tip: they also have a great neighbourhood guide for restaurants and bars in the area!