1mo ago
LUXURY SERVICE INTEGRITY FAILURE: 6+ Month Indefinite Delay on Warranty Repair This documents a complete service failure for a warranty repair that is fundamentally incompatible with the expected standards of a luxury brand. Chronology of Breach: Initial Commitment (Oct 2025): Repair was quoted as 10-12 weeks.1 Item Received (Oct 30, 2025): The timeline was unilaterally extended to a maximum of 6 months.1 Maximum Deadline Breached (April 30, 2026): The 6-month commitment elapsed, and the item was not returned.1 Current Status (May 11, 2026): We are now 11 days past the deadline. The company has refused both a replacement or a refund, citing an indefinite "shortage of cables" and providing no firm dispatch date.1 The promised 12-week service window was first doubled, and now the process has defaulted to an indefinite, open-ended delay. Le Gramme is demonstrating an inability to honor basic warranty service. Customers must be aware that the service commitment ends at the point of sale. Valter
