5m ago
I purchased L’AMARUE because the company advertises its products as being suitable for sensitive and eczema-prone skin. Unfortunately, my experience was the complete opposite. Within six days of using the products exactly as directed, my skin became significantly worse. My acne increased dramatically, my skin became irritated and painfully dry, and the eczema around my nose flared up. The reaction was severe enough that I stopped using the products, and within two days my skin had already started calming down. I documented the entire process with dated photos before use, six days after starting the products, and after discontinuing them. While I understand that skincare affects everyone differently, what disappointed me most was the customer service. I contacted L’AMARUE within a week to report my reaction and request assistance. Instead of expressing concern or asking about my documented skin progression, I received a generic response stating that all sales are final unless covered under the “Skin in the Game” policy. Ironically, that policy requires customers to contact them within seven days and document their progress—which I had already done—but no one asked before denying my request. I wasn’t expecting perfection; I was expecting compassion. For a company that markets its products for sensitive skin, I expected far more empathy and customer care when reporting a painful reaction. I’m simply sharing my experience so others can make an informed decision. Unfortunately, based on both the products and the customer service, I cannot recommend L’AMARUE.
