10mo ago
I used to be a big fan of ISTO. and purchased a total of 14 T-shirts. At first, I was impressed: great fit, comfortable material, beautiful design. Unfortunately, all of the shirts changed dramatically in size after only 1–2 gentle washes. Many became several centimeters shorter or tighter, while others stretched or became distorted. This is unacceptable for products at this price point. I documented the issue with photos and measurements and contacted customer service. Although ISTO. stated they had “never seen this problem before,” they showed no interest in investigating the cause and simply referred to their 30-day return policy, which I only exceeded because I was on holiday. A real disappointment – I would have loved to continue wearing ISTO., but with this response, I cannot recommend the brand.
