1mo ago
I had originally left a bad review after having a disappointing experience with our order. The way the products were delivered, the delay along with missing items made me quite frustrated. For further context, it was in the form of packaging in which I had a hard time finding it right. I contacted the company regarding that frustration. There has been an update since then, the company made a great effort into resolving the issue. They contacted me, apologized for what happened, and arranged to send us the missing items along with a few new products to try. For since they had went beyond my expectations into their apology, I believe that they are genuinely sorry and that this will no longer happen. I had bought quite a large sum for that is why when they came the way they did, i was upset, again not against the products. But the way the company handled the issue changed my opinion on them. Their products remain in my favorites, from before the issue until after, as they are great.