4.4
89% of reviewers would recommend to a friend
Hoka
4.4 • 154 Reviews
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4.4
89% of reviewers would recommend to a friend
Hoka draws fervent reviews as a high‑cushion performance brand that works: runners, walkers, nurses, and travelers praise Clifton, Bondi, Arahi, Mach, and Speedgoat for cloud‑soft comfort, arch support, and long‑mile impact relief, often easing plantar fasciitis, knee, hip, and back pain. Reviews also flag drawbacks—bulky aesthetics and polarizing colorways, inconsistent sizing and widths, heel slippage for narrow feet, hyper‑cushion feel too soft or heavy for some, and durability issues like heel liner wear, outsole separation, and trail fragility—making in‑store fit tests and model selection crucial before buying Hoka.
AI summary based on Thingtesting reviews
2y ago
Soon, I won't be able to count but I believe this is my 6th pair of HOKA running shoes. Just got the Bondi 9. Did know the 8 could be beat but it was.......increased stability and seems more absorbent on the heel. I'm a little sad they took away the heel hook to help put them on, I used that feature all the time. The colors are fun, maybe not what I would have picked but it brought me out of the same ol same ol so I guess that's ok or maybe even better. :) I replace every 6 months and I'm always pleased at how well they hold up.
2y ago
Absolutely the worst customer service ever. I have no trainers and no refund. Pretty obvious they have a blanket policy of not refunding for items lost by the courier. I can see by the reviews, I wish I'd read before purchasing , that I'm far from alone . I have proof of posting. This is all that is required by Royal Mail to allow a claim to be made by the retailer. The retailer should always refund the customer and then claim from Royal Mail.
2y ago
I wouldn’t have any idea how the shoes are because I never got them. I ordered two pairs, spent over $300 for nothing. I contact customer service at HOKA about this 7 weeks ago and they said they would “look into it.” I haven’t heard a peep from them. Contacted them today and they still can’t give me any answers as to if I will actually get my shoes or my money back. Horrendous customer, I was scammed out of my money.
2y ago
The HOKA Running Shoes have exceeded my expectations! They provide outstanding support and cushioning, which has made my long walks much easier on my feet. The breathability of the material keeps my feet cool, even during hot days, and the lightweight design allows for smoother movements. The comfort and performance of these shoes are exceptional. They really help reduce fatigue during extended wear, making them a great choice for both running and walking. However, I would love to see adjustments to the material as it tends to get dirty over time, which can be a bit frustrating. Despite these minor issues, I highly recommend the HOKA Running Shoes. They are a fantastic lightweight option for anyone looking for comfort and supporting running shoes!
2y ago
Regarding purchase from HOKA website, I would give zero stars for customer service if I could. Issues: 1. I ordered shoes that were "in stock" and signed up to get free shipping, to save $8.00 2. Next day, got email from HOKA saying shoe not available 3. I clicked email link to shop for same shoe in different color 4. Order went thru, but they tacked on $8.00 for shipping 5. I've been dealing with bots for 3 days 6. can't get through to a human 7. I've had to provide same information in different configurations, again and again 8. Bottom line, they won't refund the $8.00 shipping fee Date of experience: July 01, 2024
3y ago
Loving my Hokas! Great support, lots of cushion and stability. I am a bigger beginner runner & learning that the shoes make a huge difference in your experience.
3y ago
Clifton 9. Such a well-crafted shoe. Support, support, support. I've tried a half dozen other brands. None give the comfort and prevent foot pain like Hoka. I'm also using the Biondi, which has more cushioning. Extremely comfortable. I do a lot of walking and tai chi. Excellent.
3y ago
I was one of them cheap people ….. But after working 8 hours on concrete floors my poor legs hurt and were so swollen at night when I got home I cried. I went out and got these and I also got compression socks. I got home tonight no swelling in my feet or legs . And they don’t hurt. Well worth the price trust me ….. I am not trying to sell the shoe . I’m just saying never will I go cheap again while I’m working.
3y ago
Post hip replacement I needed new shoes for walking my neighborhood and getting back in shape. My Hokas provide the stability, cushioning and style I need to safely regain my endurance. And they’re freaking cute! They make several different styles to meet different needs. Love them! Tip: do your research on the Hokas site to learn about the styles, then head to Dick’s or your local running store and check them out.
4y ago
Customer service is awful and you will never ever be able to speak to a live person. I have waited 40 plus days on a return. Called and said they would expidite it. I have since deleted the initial return email with the numbers they need so i can re call them again, but cant get through to anyone at all ! Very frustrating for an expensive shoe all about the money. Thanks HOKA i guess u take the money and run. So u have my returned sneakers and i have nothing? Seriously not ok !
Feedback
Customer service is awful and you will never ever be able to speak to a live person. I have waited 40 plus days on a return. Called and said they would expidite it. I have since deleted the initial return email with the numbers they need so i can re call them again, but cant get through to anyone at all ! Very frustrating for an expensive shoe all about the money. Thanks HOKA i guess u take the money and run. So u have my returned sneakers and i have nothing? Seriously not ok !
4y ago
Comfy, interesting looking, and practical.
Feedback
These shoes come in some jarring colors, oft donned by people with awful taste. Stick to black, white, grey, and earth tones.
4y ago
Wonderful comfort especially for those dealing with Plantar Fasciitis.
Feedback
The shoe split open on the side after a few weeks of cutting and quick changes of direction. Seems to be meant for more straight-line running.
4y ago
I love this brand and was super excited to try the Clifton 8s. I walk 3-5 miles per day and heard these would save my feet. Sadly, I found them very uncomfortable and had to return. I have narrow feet and found the toes roomy, but I still had consistent numbness in my toes when I wore them. Would be willing to try another style, but these did not work for my feet.
Feedback
More detailed explanation of the technical difference between the styles so it's easier to find the right pair at stores like Nordstrom.
4y ago
Most comfortable running shoes!
Feedback
Colorways could be improved.