Item: Facet
Rating: 1
Author: Michelle S

Facet offers personalized care and clinically proven solutions to treat skin concerns from eczema to acne.

Think of Facet as your new dermatologist — but a lot more convenient and supportive. Facet offers clinically proven treatments like custom prescription formulas and topical creams, plus access to a medical provider and ongoing care all from the comfort of your home.

Facet currently treats eczema, psoriasis, acne, rosacea, dandruff, melasma, and anti-aging concerns.

Facet

Personal Care

Skin Care

Bath & Body

Acne & Blemishes

Anti-Aging

Dark Spots

Dryness

I've struggled with eczema for as long as I can remember and was really excited to try Facet because it's so hard to fit in regular dermatologist appointments. The platform has potential, but I didn't feel like the provider actually read my consultation notes because they immediately prescribed steroid topicals that I said had been ineffective and gave me bad sad effects + withdrawal symptoms. 

When I redid my consultation (under the provider's instructions) to submit new photos and give detail on the latest round of side effects, the platform was really buggy and the provider was unable to find my re-submission. Customer service wasn't very helpful, and I got a new support person each message so I was just explaining the same thing over and over again. 

The platform felt clunky and the overall service was a big let down.  

Very horrible me experience. The doctors did not take their time to understand what was going on with me and my eczema. They kept requesting more documents for my insurance and when given would take 3 or more days to respond. Definitely felt like a huge scam and a waste of money. You’re better off going into your dermatologist for an rx which is what I ended up doing. 

Facet reviews