Deiji Studios reviews and discussion

Amazing customer service and great products. I bought a few pair of pants that I’m really happy with.

Terrible experience with Deiji studios. Sizing was all over the place, and the material of these pants are so thin and papery. I found this to be the case with all their cotton items. Customer service was absolutely atrocious, and it took a week every time I messaged to get a response. The exchange portal didn’t work for over three weeks so I was forced to do a partial return and new order because of the return window closing. Then when the rest of my exchange did go through, they ran out of inventory and couldn’t honor it. Will never be shopping here again.

I have an 03 lounge set by Deiji Studios in pinstripe, size M/L. It’s breathable and fairly comfortable! I like the oversized way it fits on my frame (5’1, 130 pounds) but I do think it looks better in pictures, especially ones where it’s styled off the shoulder. In real life it can be hard for the material to stay loose that way until you wash it and relax the linen. I’m hoping it’ll sit on me well after it softens! It’s a good set for summer to lounge around the house in. Personally I wouldn’t sleep in this because I’m not a pajama set person (I prefer a big loose t shirt) and the linen is a bit tough but I can see it softening up as it ages which is awesome! The quality of the fabric is quite nice, thick, breathable, and durable and I can justify the high price for the longevity and material.

I’m so so incredibly disappointed with Deji Studios. I purchased a few dresses cotton, a few years ago and they’re beautiful and they’ve held up very well and I wear them a lot in the summer. I’ve got a few other pieces as well dresses, but I bought them two years ago. maybe I don’t know anyway I have been waiting on a package an order from them for a few months now and they have been so unhelpful with my purchase. Apparently the delivery service is on strike or that’s what they told me and that I have to wait. I ask them very kindly if they could refund me my money and if it arrives, which I highly doubt it well I will send it back. Have not heard a word. No email no follow up. No nothing I say I’m disappointed because I really believed this company to be forthright and Ernest well it’s been the opposite. I hear also that their fabrics are falling apart and are not well-made at all apparently made in China not Byron Bay Australia. So there you have it I will not be buying from them anymore.

Worst customer service. I never received the package and they told me too bad and did not help or order to send replacement. The customer service rep offered no help and told me to deal with it myself when there is clear record that the delivery company made a mistake. Currently opened a case with my credit card company against them. They are terribly rude, unethical, and unreasonable. I warn you and implore you to support companies that ethical and actually give a care of their customers instead of this company. My first time ordering from them. It has been a nightmare.

Ordered a set of pillowcases and a fitted sheet. Both are comfortable and visually accurate in terms of color and design. However they are poorly made- the fitted sheet already has a tear at one of the seams after one wash. I'll continue to use them as long as I can, but won't be purchasing again.

I like that they primarily use textiles like linen and cotton, and the aesthetic is very clean and simple. However, I have 3 pairs of ease trousers and the quality is poor. After one wash and less than 5 wears, my linen pair has a busted seam, lose threads, and pilling. Its not like I was doing crazy activity or the pants were too small— I was extra gentle with them and followed the washing instructions! It’s just a matter of subpar construction. I really like the aesthetic and their focus on sustainability, but the clothes are egregiously overpriced for the quality. If you’re not based in Australia and can’t look at the clothes in person, I would not buy from them online. Plus, the return policy for international buyers is not great.

Absolutely horrible and rude customer service.

Extremely Disappointed - Cheap Quality, Misleading Marketing I recently purchased a bag from this store after seeing their advertisements on Instagram, and I am extremely disappointed with the product I received. The bag is of very poor quality, made from a material that feels as flimsy as a bin bag. Despite the store's claims of being "designed in Australia," the actual product is cheaply made in China and nowhere near worth the price they are charging. The fabric is nothing like what was advertised, and the overall feel of the bag is just terrible. It's clear that this brand is more focused on flashy marketing than delivering a quality product. I feel completely misled and regret making this purchase. Do not fall for the Instagram marketing scam. Save your money and avoid this store at all costs.

I purchased an expensive top and shorts set for my wife. The items arrived, were immediately tried on and found to be too large, and returned to the packaging for what I hoped would be an easy exchange for a smaller size. Unfortunately, that’s when the nightmare began. First, be aware that your only options are exchange or store credit. No refunds. Next, return shipping is on you. If you’re in the US, that’s at least $40 for US Post to Australia. After the ten day transit and a 14 day wait, we got what I assumed was a smaller size shipped back. Imagine our surprise when the same size was in the package. I used the online chat only to be told that the items were soiled and not eligible for an exchange. Supposedly pictures had been emailed to us but we never got them. This is utter nonsense. There was a 1/2” dust smudge from the packaging that rubbed off at the slightest touch. This company is terrible and ripped us off.

Agree with the review below that the website is deceiving. The quality of the garment feels like a $30 piece. The workmanship is horrendous, and the material is not any better. The "100% cotton" items are DEFINITELY NOT 100% cotton. It feels more like a cheap polyester blend, which makes this site a scam, not just misleading because it states that the item is 100% linen/ cotton. Everything is made in China, and there is absolutely no quality control. For a brand to be promoting ethical and sustainable clothing under the guise of deceiving statements, photography and branding, borders on scummy. Im not sure where all the money into the garments went to, but for the prices they are charging, it is definitely not reflecting that.

The website is very deceiving about where the clothing comes from. It is MADE in China and only DESIGNED in Australia. I let you imagine the quality of something made in China. When you pay $165 for a white plain dress, where does all the money go.. Manufacturing ain’t receiving that check. Think twice before purchasing off of a brand that is simply a gentrification of simplicity & minimalism. I ended up with a dress that is I thought would be made sustainably but unfortunately, is apart of the fast fashion problem we see today.

Don’t shop from this brand if you want to have helpful customer service. They first promised my item would arrive by an inaccurate date forcing me to discuss having to send it to the holiday destination which they then set on for a further couple days meaning I may never receive it. They also didn’t ask for crucial information before sending it. I am now without the item and also still awaiting refund for weeks from a sent back item. Legal action is being considered