6mo ago
I had an extremely disappointing experience with this company and would strongly caution anyone considering ordering from them — especially for a time-sensitive gift. I placed an order weeks in advance and received ZERO communication from the company. No order updates, no production updates, and no tracking information whatsoever. I had to reach out myself just to find out what was going on. When I contacted them last week, I was told my order would take 5–6 business days. Then, the day before Christmas Eve, I suddenly received an email saying the timeline was actually 10–12 business days. Changing the timeline at the last minute — after weeks of silence — is completely unacceptable. To make matters worse: • There is NO information anywhere on their website about a Christmas cutoff date • There is NO notice at checkout warning customers that orders placed after a certain date won’t arrive before Christmas • After over two weeks, I can still see that only a packing slip has been created Had I been properly informed or updated at any point, I would have ordered elsewhere. Instead, I was left without a gift and without answers. I’ve since seen many other customers online reporting the exact same issues: no communication, extended timelines, and orders not moving. This feels incredibly misleading and unprofessional. At this point, I have requested a full refund and am still waiting for proper resolution. Buyers beware. This is not how a legitimate business should operate, especially during the holidays. Until I receive a full refund, my reviews will continue to be posted