by charlotte reviews and discussion

The flatback solid gold earring designs that By Charlotte offer are very nicely made and lovely plus very well priced. While there are a number of stores with some similar items, By Charlotte is great value. The selections of diamonds or crystals are also appealing, helps if you are on a budget. And on a final note, Janine (piercer) from the Paddington store is an absolute gem. Thank you Janine for not getting annoyed at my guzzillion questions. Cheers Cazzazz

I recently had a small concern and contacted the customer service team at Charlotte. I was extremely impressed with how quickly they responded and addressed the issue. The team was professional, friendly, and genuinely helpful throughout the entire process. What stood out most was their prompt communication and willingness to resolve the matter immediately, giving me confidence that customer satisfaction is a priority. It’s refreshing to deal with a team that is both efficient and pleasant to interact with. Thank you to the Charlotte customer service team for the excellent support and positive experience. Keep up the great work!

Such a beautiful necklace and good quality. Had a wonderful experience with the team at any Charlotte in fixing my necklace due to a snap in the chain. Such good communication and clear instructions on how to handle the situation.

I love how helpful the Charlotte team was regarding their customer care responses. I inquired about a certain piece and their reply was very polite. They also gave useful information relating to purchases. I would definitely recommend this brand as it wants to cooperate with its customers.

I’ve been buying jewellery from by charlotte for over 10yrs now and I love every piece. The quality is always fantastic and the designs are timeless. I’ve never had a bad experience. The customer service is very helpful and shipping is reliable. I highly recommend.

I am generally really careful about purchasing solid gold jewellery online but this changed my mind. I have purchased several items since and the quality is amazing, the shipping is seamless and extremely quick. I am very impressed. Photo is of the earring charms I got during their sale.. even then the shipping was extremely fast I received my items in 3 days. 2nd photo is the helix with pearl and diamonds… it’s stunning on

I bought a beautiful and delicate Sterling Silver Stardust Ring for a special occasion, and I love wearing this ring on its own or layered with other jewellery I own. ❤️❤️❤️ Stunning design, so comfortable and delicate in look and feel. Super easy to layer, and so many beautiful designs to choose from. Affordable, so a great gift idea for someone special. 💍🎁