Bonafide Health reviews and discussion

Ristela Product.... Please be careful taking these supplements for women. I took these for 2-3 months. There was no benefit what so ever while taking these, but I did notice I started having heart palpations and an upset stomach. I tried taking these with food, but it didn't help. I got on their website to cancel the auto subscription and found out it showed I didn’t have an auto shipment on auto. Then later, I received a package from Bonafide, which I was surprised. I sent an email asking for a return authorization. They send me an email saying if it was unopened I could send it back. Apparently, they have 14-day policy for returns. It’s a 14-DAY, FROM THEIR SHIP DATE to receive a refund. That’s absolutely absurd!!! When my doctor told me this supplement maybe making me ill, he recommends for me to go on an elimination diet for a few months to figure out what is causing me to feel ill. I reached out to Bonafide to explain my situation and to see If I could still get a refund since it had been 22 days since they shipped the product to me, I reached out to them several times. They stated NO, since it had been over the 14-days, which I can’t remember when it actually came in. Anyway, for their company not to have some exceptions to the policy is ridiculous. I’m now stuck with an unopen bottle that cost $139 because they won’t budge on a refund. This just tells me this company is only about their $$ and not their customers. Hope you have a better experience with Bonafide then I did.

$62 for 10 suppositories is a total rip off. Will be cancelling my subscription. This is just another company charging women high prices for being female.

It's a scam. I tried to cancel and get a refund after my first order but I have yet to receive a response 2 months later. Don't buy!

The product does seem to help but I have tried to cancel my subscription for 6 months now and they are still charging my account and shipping product to me that I then have to return and wait for a refund. There’s an option to email the company but the link doesn’t work. So I give this company a B on product quality and a D- on customer service.

This is a subscription service and even if you cancel it, they will keep charging you and sending you their useless product that doesn't even work. All that, plus their customer service is very slow to respond.

Excellent service very friendly. Doctors professional and easy to talk to.

Ive tried Bonafide for a few months. The products are expensive but seemed to promise to fix all the feminine issues I was having - so they seemed worth it. After trying them for about 6 months I decided there had no change - which was disappointing and decided to no longer use the products. I forgot that I had auto ship set up (you get a discount doing it that way) and was auto charged at 2:30 am for the shipment. I called the next morning and was told there was nothing they could do as the order had already processed but that once I receive it I can return it for a full refund. This was frustrating because I called within less than 12 hrs of the order processing but there was still nothing they could do. Once I received the order, I followed the return process, I do not have a printer and USPS could not print the return label they provided so I had to call Bonafide back and hope they could send a QR code. Luckily, they could - I also asked the rep on the phone to make sure that all future auto ships were cancelled , she confirmed that they were. Fast forward to do day, I am once again being charged an auto ship at 230 in the morning and catching it within 12 hrs only to be told it’s too late to cancel. I logged into my account to see that only 1/4 products were actually cancelled. I an incredibly frustrated with Bonafide. Not only did they not cancel my auto shipments when I requested this, their products do not work and you have to complete multiple steps to return products. Be careful if you sign up for auto ship.