5d ago
FOURTH BEAUTIFUL COFFEE MAKER FAILED — WARRANTY PROCESS IS UNACCEPTABLE I wanted to like the Beautiful Multi-Brew Coffee Maker, but after four of these machines, I cannot recommend it. My current unit was purchased from Walmart in May 2026 for approximately $148. This is my fourth Beautiful coffee maker, and I have experienced problems repeatedly. The carafe design spills while pouring, and my latest machine developed a much more serious problem: water began gushing from the bottom of the coffee maker. At that point, I stopped using it. I contacted the company for warranty service and requested a refund rather than another replacement of the same product. I provided proof of purchase, product information, photographs, and additional documentation they requested. When they asked for another photograph of the ETL label in a different format, I provided that too. Despite all of that, customer service repeatedly insisted that I provide a 10–15 second video demonstrating the defect. In order to make that video, I would have to plug the leaking appliance back in, add water, operate it, and intentionally recreate a failure that caused water to gush from the bottom. I am not willing to operate an electrical appliance that I believe is unsafe simply to produce a warranty video. A warranty process should not become an endless loop of requests after a customer has already supplied reasonable documentation of a defective product. After four machines and this experience trying to obtain warranty service, I have lost confidence in both the product and the company standing behind it. My advice to potential buyers: consider not only how a product looks and performs when new, but also what happens if it fails and you need the warranty. Based on my experience, I would not purchase this coffee maker again.
