The product is delicate beyond belief, even for a blanket. I wrote in finding a miss in the embroidery stitching and they told me it wasn’t a defect and I must have mishandled the product. The product has been washed once according to their very precise instructions: alone with nothing else, with cold water, hanging to dry. Customer experience was not helpful, if even trying to be helpful at all. I explained over and over that I thought it was a missed stitch since the hole is not through the blanket. I got the “sorry, not our problem” without any sort of option to re purchase at a discount, return, or exchange
