4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,375 Reviews
•

4.5
90% of reviewers would recommend to a friend
Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.
AI summary based on Thingtesting reviews
Y'all. Just buy it. The BEST travel luggage I have ever received and I need the full set now!!! I felt like my belongings were safe and stayed organized my whole 2 week trip around Spain and Portugal. Excited to get "away" again soon!
I remember traveling to NYC to buy this luggage after my sister let me borrow hers. I love how compact their carry-on is, with a 360 wheel that makes everything run so smoothly. Although the inside of the space isn't as big, I would recommend getting luggage organizers it would make your pack your clothes with so much ease!
3y ago
7 years of traveling with my Away carry-on and I’m still in love with it. I recently got the larger checked bag size, and am equally impressed.
Feedback
No noticeable defects or changes I’d recommend.
Love these suitcases. I've had my bigger carry on for several years and I travel constantly (several times a month). It's been dropped many times and has yet to crack/break at all. Simple and reliable.
3y ago
An early adopter of Away and a current user. The customer service I received was wonderful. I had a breakdown with my zipper while traveling and the SoHo store was able to set me up with a functioning suitcase the same day. I've had the black carry-on (the larger option) for almost 5 years and it's in the best condition even after being a frequent traveler.
Feedback
The bag is hard to wheel next to me when I've packed a good amount. It tends to twist away from me which can get frustrating. The grip on the top handle has also worn away, I wonder if there's a sleeve or something you could sell that's washable and has a small cushion for your hand.
People tend to believe that luggage bags are all the same and so spending a bit more on a better bag is pointless. This is NOT the case (get it?). I purchased an Away carry-on bag for my day trips and short weekends and it has gone through it the ringer; getting tossed around by checked bag employees, dropped down stairs, and stood on by my daughter as a stage for her big performance. Away bags are durable, not that cheap plastic that you find used in the Amazon bags. The USB charging battery is a fun addition although sometimes it creates issues with TSA that aren't necessary.
Love LOVE away! I think great price for a solid luggage. Have locked feature, great color selections.
Feedback
I would lean towards the darker colors as they do tend to gather dust/dirt. But love away!
I love my Away bag. It is the perfect bag for short trips and I love that it's pink/. It's also cool that it comes with international chargers and shoe bag inserts. AND since my phone always dies, the charger has proven vey useful on travel delays!
i've had these suitcases for almost ten years and now and they do hold up but i don't love that they scratch so easily on the exterior and the interior pieces are difficult to replace. the newer versions that have the removable battery packs from the outside are great to deal with travel regulations. it's not as high quality as the price tag or branding claim to be.
I recently went on a trip and used my away carry on luggage for the first time. The luggage fits perfectly in the overhead bin and was very durable! I was able to pack more than you would think since the interior has a zipper and mesh cover which helped to pack everything in.
Feedback
This carry on comes with a portable charger and outlet converts which is very helpful especially if you don’t already have as these can be pricey add ons before a trip.
Just got a suitcase from Away, and I love it! It is a great size, good organization and storage, and comes in cute colors! Lots of sizes available.
The carry on is so durable, but when there was an issue with the handle due to TSA mismangement, I took the product into the Away store in Seattle, and they immediately replaced the handle on the spot, free of charge. Amazing customer service experience.
Feedback
While slightly overpriced, I think the suitcase is worth the money. The compartments are perfect for my travel needs and it fits easily in overhead compartments.
I wanted to avoid the hype — these are plastic, after all! — but they really hold up to my chronic overpacking or ahem, stress testing. Love.
Feedback
I wish these came in more dark colors to avoid scuffs
My only concern with this product is the price. I might be out of the loop when it comes to the expected cost of high quality luggage, but 200-300 feels incredibly high for even a small item. These are really great gifts, but potentially difficult to justify on your own if you’ve got something still doing the trick from years and years ago.
Feedback
The hard shell suitcases are great but feel very expensive. I hope they add more soft sided bags.
All the hype is so real!!! I have the carryon and it’s sooo good. I travel often and this case has come in so handy and so durable. It’s perfect.
3y ago
Been using their products for years. I have one of each size
3y ago
I love my Away Small Carry On -- so far it has fit on every plane I've flown on, and since other people usually have the larger sizes that don't fit on all planes, I've gotten through to keeping it on the plane vs. checking it at the gate! I also have the travel jewelry case (which is great, slim, and easy to keep my daily jewelry in even when I'm not traveling) and the smaller weekender bag (which is great for short trips or as a personal item on a flight). I also love all of the different colors they come in!
Feedback
The bags scuff easily, so I'm glad I only have the carry on and not a size that would always be checked. I had a carry on in a light blue that picked up colors from other bags when it was checked at the gate, and now is covered in black/white/red marks which was a bummer since those don't come out.
Really great product, I have 3 of their bags and they stand the true test of time. Love that they do limited time colors, makes it feel exclusive.
Feedback
My only feedback is I wish they came in more colors and that they didn't scuff so easily. But I suppose that's what happens with luggage, I'm not sure if there's more they could do about that.
I never thought id be excited enough about a suitcase to post a review about it. I love my away carryon soooo much. It's the bigger one. It fits so much and is organized so nicely. I love the zipper side and the snappy side. The wheels are solid too. Totally worth the money.
3y ago
I have every single size :) I will say that if I'm checking a bag, I tend to go for the largest size (which ends up being 50+ lbs due to size) and if I'm carrying on, I always go for the larger carry on unless I'm traveling in Europe. But overall, these are durable and great customer service. If you are deciding between colors, the darker colors won't show scuffs. I had a white one for a minute and it scuffed immediately.