Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • I have three suitcases from away. Got all of them as gifts and I truly love them all! I love the portable chargers in the carry ons, the wheely bags, the shoe bags that easily tuck away, and the LOCKS! Although I've had some difficulty traveling internationally with the lock bags. I also got the packing cubes that match my bag and packing cubes truly are a game changer. Might be a bit overpriced, you're def paying for the brand, but I also think the quality is there to justify it!

  • Great suitcases, definitely expensive but includes lots of small features that make a huge difference. They roll well and feel super sleek when traveling. Would recommend.

    Friend of employee
  • Amazing luggage that is durable. The company really thought through the design with it being very light weight, maximized space, intentional pockets, secure lock and a portable charger that can be taken out easily. The design is also really nice and the brand is recognizable when you're travelling and you see others with the bag. I gave it a 4 out of 5 because it is pricey and totally an investment. I'm not sure if this is a sustainable brand either.

  • I have three hard suitcases and two soft weekend bags from Away, and I love the thoughtfulness of the product design. I use the weekend bags as carry-on or road trip bags, and if you’re a packing cube / pouch girlie like me, you’ll fit everything you need and tons of stuff you don’t. One note— I don’t use the smallest carry-on suitcase very often since getting the weekend bags. I’m just going to chalk that up to preference!

  • Y'all. Just buy it. The BEST travel luggage I have ever received and I need the full set now!!! I felt like my belongings were safe and stayed organized my whole 2 week trip around Spain and Portugal. Excited to get "away" again soon!

    Influencer for Away
  • I remember traveling to NYC to buy this luggage after my sister let me borrow hers. I love how compact their carry-on is, with a 360 wheel that makes everything run so smoothly. Although the inside of the space isn't as big, I would recommend getting luggage organizers it would make your pack your clothes with so much ease!

    Bought myself
  • 7 years of traveling with my Away carry-on and I’m still in love with it. I recently got the larger checked bag size, and am equally impressed.

    Feedback

    No noticeable defects or changes I’d recommend.

  • I love my away bag looks great and serves its purpose while gliding along beautifully.

  • Love these suitcases. I've had my bigger carry on for several years and I travel constantly (several times a month). It's been dropped many times and has yet to crack/break at all. Simple and reliable.

  • An early adopter of Away and a current user. The customer service I received was wonderful. I had a breakdown with my zipper while traveling and the SoHo store was able to set me up with a functioning suitcase the same day. I've had the black carry-on (the larger option) for almost 5 years and it's in the best condition even after being a frequent traveler.

    Feedback

    The bag is hard to wheel next to me when I've packed a good amount. It tends to twist away from me which can get frustrating. The grip on the top handle has also worn away, I wonder if there's a sleeve or something you could sell that's washable and has a small cushion for your hand.

  • People tend to believe that luggage bags are all the same and so spending a bit more on a better bag is pointless. This is NOT the case (get it?). I purchased an Away carry-on bag for my day trips and short weekends and it has gone through it the ringer; getting tossed around by checked bag employees, dropped down stairs, and stood on by my daughter as a stage for her big performance. Away bags are durable, not that cheap plastic that you find used in the Amazon bags. The USB charging battery is a fun addition although sometimes it creates issues with TSA that aren't necessary.

  • Love LOVE away! I think great price for a solid luggage. Have locked feature, great color selections.

    Feedback

    I would lean towards the darker colors as they do tend to gather dust/dirt. But love away!

  • I love my Away bag. It is the perfect bag for short trips and I love that it's pink/. It's also cool that it comes with international chargers and shoe bag inserts. AND since my phone always dies, the charger has proven vey useful on travel delays!

    Received a free product from Away
  • i've had these suitcases for almost ten years and now and they do hold up but i don't love that they scratch so easily on the exterior and the interior pieces are difficult to replace. the newer versions that have the removable battery packs from the outside are great to deal with travel regulations. it's not as high quality as the price tag or branding claim to be.

  • I recently went on a trip and used my away carry on luggage for the first time. The luggage fits perfectly in the overhead bin and was very durable! I was able to pack more than you would think since the interior has a zipper and mesh cover which helped to pack everything in.

    Feedback

    This carry on comes with a portable charger and outlet converts which is very helpful especially if you don’t already have as these can be pricey add ons before a trip.

  • Just got a suitcase from Away, and I love it! It is a great size, good organization and storage, and comes in cute colors! Lots of sizes available.

  • The carry on is so durable, but when there was an issue with the handle due to TSA mismangement, I took the product into the Away store in Seattle, and they immediately replaced the handle on the spot, free of charge. Amazing customer service experience.

    Feedback

    While slightly overpriced, I think the suitcase is worth the money. The compartments are perfect for my travel needs and it fits easily in overhead compartments.

  • I wanted to avoid the hype — these are plastic, after all! — but they really hold up to my chronic overpacking or ahem, stress testing. Love.

    Feedback

    I wish these came in more dark colors to avoid scuffs

  • My only concern with this product is the price. I might be out of the loop when it comes to the expected cost of high quality luggage, but 200-300 feels incredibly high for even a small item. These are really great gifts, but potentially difficult to justify on your own if you’ve got something still doing the trick from years and years ago.

    Feedback

    The hard shell suitcases are great but feel very expensive. I hope they add more soft sided bags.