Apothékary reviews and discussion

FULFILLMENT, SHIPPING AND CUSTOMER SERVICE ISSUES! I've been a customer for several years and absolutely LOVE the 'The Mind Over Matter" product. I'm giving this company (Apothekary) a one star rating for their customer service, fulfillment and shipping process. I'm on a subscription that was monthly, then decided to go every-other-month some time ago. What a NIGHTMARE! Now I have too many and the product keeps coming. So hard to talk to a live person, so you have to email and wait. Finally I thought the problem was resolved earlier this week, when I got this email from Paige: Hi Bree, Thank you for sending that along! I have made those updates to your subscription. Your next order of Mind Over Matter is set to fulfill on 9/24 and every 2 months after. Please let me know if there is anything else I can do for you! Have a great day! Paige Apothékary | Find Your Fix Quiz | Book A Consult As seen in The New York Times, Forbes & Well+Good But late last night they sent me an email saying that another shipment is being sent out now! One month earlier than Paige said it would be just a few days ago?!. So now I'm back to square one. The owner needs to get her process in order, because I've checked other reviews and see that this is not an isolated issue. I'm a business owner too, and the amount of time I've spent on this is ridiculous! I've request (again) that they stop this shipment and stick to the plan, ship out at the end of this month (Sept), then every 2 months after that. Because I'm, not paying for this. If I didn't love the product, I'd cancel everything and never look back.

Love what this brands stands for. Incredible founder.

I got the wine down set and I tried all three - the red the white and the rose- all of them just tasted like dirt water. If people have tips I’m open to them. But in water - these are gross.

I'm a long-time customer and a big fan of Apothekary. My first purchase was their starter set; I used so many products within the set daily/ weekly, so ended up subscribing to many of them. My favorite ones are Blue Me Away, Take the Edge Off, You Dew You, and Stop Your Wining. Blue Me Away (energy) has been a lifesaver since the day I tried it about 8 months ago. It's the perfect afternoon pick-me-up, it has the prettiest blue and tastes delicious only with some almond milk, little coconut sugar, and some ice. There are no jitters (caffeine free) from that product, and it helps me focus really well. I love Apothekary and can't wait to try their new product!

I've been using Apothekary's product for over a year and the benefits have been noticeable. I've been using Follow Your Gut and Chill the f* out the most. I mix it in with a smoothie in the morning and one in the afternoon. Awesome product, tastes great mixed in with a smoothie and easy to pack on business trips. Lifetime customer.

Initially I loved the product, although in retrospect think it's just a placebo. Which is unfortunate as I ordered my bottles directly from their online store and cancelled the subscription when they said they couldn't fulfil it. I then received an email saying your subscription is being filled. I contacted them and said this has been cancelled please do not proceed to ship. Their response was basically oh yes I see that but too bad it's already being filled and the following day shipped a whole new order to me. So now I have double the product and double the expense being $175 nzd for the last order. I will not be using this company again as they have bad customer service, it is expensive and process is terrible slow shipping and I have never been told you can't cancel something before it's shipped ever! Especially considering they couldn't fill the subscription in the first place. As well as in retrospect could be selling ground up sawdust and it would have the same effect as well as have been taken to court regarding lead in their products now I have read more online.

Not a great experience overall… but I guess could be worse. Customer care is so so, were too slow to respond, but at least they finally addressed the issue.

"HORRIBLE customer service - took money without my consent Terrible customer service. I subscribed, I tried the product for a month, I did not care for it, it didn't work for me, so I cancelled my subscription via their online portal after trying the product, then sent another order, I was like ok maybe I missed the cut off for the subscription, thought nothing of it, went online, and verified subscription cancelled, same thing happened the following month. this happened 3 times! They continued to charge my card and send orders, I tried to call with no success, so I had to email them, and they basically said that they show I was ""unsubscribed"" as of that month, and they refuse to refund my money, stating there are no returns after 30 days. Now I need to go to my bank, and dispute the charges, block them from having access to my bank information. I do not recommend this company at all due to the lack of customer service, and a faulty subscription service which is clearly an issue they are not willing to resolve."

I take Lion’s Mane in my coffee every single morning. It does not change the taste of my coffee at all and I can feel the difference in my focus every time I take it

These herbs really work. I particularly like their new product, Rose Tinted Glasses. I tried it mixed with water. Loved how easy it was to make a quick drink with it (just mixed with water), and I noticed the elevated focus and energy I had pretty quickly after.

I really wanted to LOVE take the edge off. It was relaxing, but it gives me a headache every time I’ve taken it. I am going to send it back.

They have you sign up for a membership to get a discount which is great. HOWEVER, when you try to cancel they’ve installed a glitch in their system which doesn’t allow you to do so!! So now that I cancelled my card they’ve managed to hold a shipment I’ve already paid for!! They keep asking me what my mailing address is as if they’re going to ship it. I’ve gotten all my packages before so why they decided to hold my shipment to verify my address is a complete scam! I think the product is fine enough but the company is seriously shady!!

I was satisfied with their products but will be looking elsewhere in the future. This is NOT a company that you want to give your banking information to! They do not respond to customer service messages, even when they incorrectly charged your credit card. I messaged them about an issue and didn’t receive a response until a few days after I filed a claim for the funds (14 days total). Then they never followed up when I responded back. It was not a small amount of money that was incorrectly charged.

I still haven’t received mine not to mention there’s no phone number to reach anyone. I place my order the 3rd and it’s now the 18. I keep being told it’s shipped but tracking says otherwise. I’d give zero for stars but for obvious reasons I can’t.

So far so good. I ordered Chill the "f" Out and Stop Your Wine-ing as an alternative to a glass of wine to wind down at the end of the day. Definitely NOT wine, but does help me relax and tastes pretty good. Chill the F Out is really good mixed in hot cocoa and Stop Your Wine-ing sort of has a berry flavor and was pretty good mixed with juice.

I got a referral from a friend to try their Chill the f* out blend as I was doing CBD to fall asleep but never could feel myself (super groggy) the next day. Tried the blend and love it! No grogginess and conk out really fairly quick lol