Apostrophe reviews and discussion

I bought tretinoin for $75 it didn’t work out for me. I asked for a refund they don’t give refunds i understand, but i got confused when they messaged me you pay $75 for one bottle. You dont get a three month supply for $75 you get a one month supply a bottle for $75. Which doesnt make sense to me i have a email saying i will get billed every three months for my tretinoin not just a bottle. They tried to talk me into getting a different ingredient tretinoin which is for cystic acne I explained to them how I can’t use that either because I have super sensitive skin and the ingredients in that won’t work out. They dont have a phone number to reach a person to talk to so you have to email or message them on their website. They like to string you along since the only customer service they have is only done through text. Highly would not recommend.

Stay away from this website if you are using your fsa/hsa card!! I needed a receipt for the $15 online consultation and reached out to their health coordinator, she sent me a TYPED letter of medical necessity and the card provider denied the receipt and sent me the correct LOMN FORM to fill out and this lady says that’s not what they do and I should be able to use the TYPED LOMN that she emailed me! The website says they provide these things if you need it, but I’ve been going back n forth between Apostrophe care team and my HSA card provider for the past couple of days and we’re in agreement that APOSTROPHE is the problem!

This has been the best experience I've had with online prescription skincare. It is so tailored to your needs, easily managed, and is gentle but super effective!

Way more convenient than going to the dermatologist IRL, Apostrophe has all of my skincare needs covered and the price is very reasonable for the services they provide.

Used their spirolactine and retinol for a while

I really like Apostrophe and how easy it was to get products that worked on my skin. Their online submission form was easy to fill out and was nice to know a doctor looked over everything before sending a prescription. It is definitely more expensive than going to a dermatologist if you have insurance but for how quickly I got the products I needed and ability to do it at home was worth it. I got my product within in 5 days of submitting the form rather than the 2 month wait for my dermatologist.

I get oral medication from them and the experience has been mostly good! However, the provider is mostly available only at the beginning, then takes longer for other nurses to answer questions regarding dosage and such. I do get a 3-month supply so it's not too big of a hassle.

The product itself is fine. You are overpaying for it if you have access to insurance to cover the prescription at a regular pharmacy but if you really want the compounded formula or specific ingredient that you can't otherwise get it's a fine way to do so. The actual service is a nightmare. When my package got lost in the mail and I decided it wasn't worth it for me to keep going through this process over and over again they refused to give me a refund, claiming that they weren't permitted to give refunds for prescription products by law. I asked them to cite me to the code where it said that and they cited me to a code that talked about how you can't do a return to product because it's unsafe to give that after someone else but doesn't say anything about a straight refund. I eventually just had to have my credit card company cancel the transaction because their customer service was so abysmal.

I wish I had tried this sooner! This was a god send during the pandemic when I couldn't see a specialist and really needed professional help with my skin. Tailored care, cute prescription packaging, and effective medicine. Saved my skin!

Never actually used the product but I think the whole system is a scam. I’ve been using Tretinoin on my skin for the last year and it works miracles! All I needed was a script renewal from some kind of telehealth doc. I spent $20 for a consult with Apostrophe, only to be presented with their VERY expensive proprietary formula, which included a product that I already use and by elsewhere for much cheaper. Once I realized they weren’t going to be sending a script to my pharmacy, I asked for a refund, which they refused to give me. Unless you want to waste your money, just go to GoodRX! Much cheaper and faster AND you can price shop your prescription!!!

Been using it for almost a year. Made my skin worse. They changed the formula every time. They have no idea what they're doing. The stupidest thing I've ever done is to try and clear my face threw a website

Easy to use, well organised, and everything shipped fine, if not a little slow. Just had a couple issues with billing.

Super expensive medication served in bottles that produce random amounts per dosage. I was messaged repeatedly that it was time for my next doctor visit. I ignored because I didn't want to continue to use Apostrophe but it filled my prescription out of nowhere, three months later. I complained and was told that there are no refunds on shipped medication because of the FDA. True, sure, but how about re-prescribing despite the doc visit and autofilling without my okay? Go somewhere else, like to a dermatologist, for three times the amount of less.

Absolute game changer for my skin. I tried a few online dermatology platforms before sticking to Apostrophe. Not only did they have a variety of formulas for tretinoin (I use tret + azelaic acid), but their online derm teams were always super attentive and helpful and listened to my concerns. I also want to shout out their sunscreen because it is my HOLY GRAIL and no other sunscreen finishes so nicely on my skin. No pilling, no whitecast, just protection and soft skin.

I subscribed to this myself after getting targeted by an Instagram ad, and I’m glad I did. I’ve suffered from acne, and most recently, cystic acne for most of my adult life. I used to bounce from dermatologist to dermatologist, getting prescribed various medications that never seemed to work long-term. With Apostrophe, the experience was so easy and most importantly, fast: through the app, I was able to consult with one of their derms, and was prescribed two topicals. After a few months on a topical that was sort-of working, I was recently switched to azelaic acid that did wonders and I’m so happy with the results. I haven’t had skin this clear and glowy in a long time. I would definitely recommend trying this out if you struggle with chronic acne.