Alltrue reviews and discussion

It’s a scam. They are essentially an online liquidator but you have no control over what you buy. Their customer service is terrible. I’ve been promised a resolution to a ridiculous mystery box I ordered that was full of repetitive items (I got 9 of the same hand soaps!). I have been emailing them for 1.5 months now and they keep telling me a replacement box will be sent in 1-2 weeks. There is still no sign of a replacement box. I sent my final email asking for my money back and letting them know I am forced at this point to leave negative reviews anywhere I can since I am clearly being scammed. I’m sure I won’t be getting my money back. Please spend your money supporting legitimate businesses and avoid this one full of red flags and deception.

I switched to this box after wanting a more sustainable alternative to FabFitFun, but I ended up quitting for several reasons: 1) I felt like I was falling into the consumer culture trap of purchasing unnecessary items just because I wanted something to open, 2) there was an issue with the business finances or investors or something and I never received boxes that I had already paid for while the company was stalled, and 3) while some of the products are more ethically or sustainably sourced, I am under the impression that they underpay the businesses that they partner with for inclusion of their products in the box. Overall, I just felt like this wasn't a sustainable purchase even though the products were usually top quality. I would rather purchase things directly from artisans/brands and spend money on things I actually need and will always use.