4.8
97% of reviewers would recommend to a friend
All Citizens
4.8 • 331 Reviews
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4.8
97% of reviewers would recommend to a friend
All Citizens earns strong reviews for exceptionally comfortable men’s basics—especially Re:Luxe Paradise Pocket, Elite II, and Apex III boxer briefs that prevent ride-up, reduce chafing, and keep “the boys” supported—yet mixed feedback questions pouch execution for some body types and notes limited colors and inventory gaps. Reviews also praise soft, durable fabrics, leg grippers, and the horizontal H-fly, while recurring complaints cite tight thigh bands, heat retention in high temps, occasional waistband wear, and frustrating customer service and return policies.
AI summary based on Thingtesting reviews
4y ago
I am a 36 waist and find that the designated underwear size is too loose in the package area. I am a normal sized guy and want support. I just ordered the paradise pocket and like the extra support and separation. I ordered it in a medium instead of the 36" waist large. You all have great customer support.
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I have often wondered why the pouch on mens boxer briefs are not designed like a jock strap pouch with legs? The pouch is not wide but is narrower and comes together offering separation. Krakatoa underwear first generation underwear did that more and then they upsized the pouch which left the pouch feeling too roomy.
4y ago
I was tired of spending too much on underwear that didn’t hold up or wasn’t comfortable. This company will give you the opportunity to make sure their products are what you want without putting your money on the line for something you will never wear if it doesn’t work out.
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More accuracy in new models or an upfront breakdown of the fit being different
4y ago
Excellent quality underwear, definitely my favorite and has become my go-to. Not cheap, but one of the cheapest among the premium brands.
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Sometimes you can get some pilling, but doesn't seem to affect their longevity
4y ago
I've been a customer since 2018. Not the cheapest, but great value. After 4 years my first round of purchases are finally giving out with normal use/wear, and I'm buying a second batch in 2022. They've created some newer products (endurance compression layer, paradise pouch) so it's nice to see some upgrades!
4y ago
High quality products for a fair price. Trying out one item from a category is absolutely the way to go to make sure everything is right and avoid return shipping costs and hassle. The horizontal fly is the best thing I've seen since the standard one we're all used to. No-ride-up legs are the real deal. I had tried so many other brands... premium brands... but AllCitizens are the best in that regard and most others... especially for the price. Helpful and responsive customer support, too.
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Maybe it's just me, but the web site can send you in circles. It's kind of confusing to navigate if you're trying to zero in on a specific product.
4y ago
great fit. love the horizontal fly
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more colors and designs for briefs
4y ago
Super soft material, great colors
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Website is sometimes difficult to use; the filters to get to certain products or sizes sometimes cancel each other out.
4y ago
Great purchase experience. Cheap shipping and quick shipping times.
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Better website. Seemed a bit sluggish and the graphics were off. Used mobile browser.
4y ago
I've ordered their boxer brief underwear before and it's great. It fits really well and comes in different cuts and lengths (normal, athletic, long, short, etc.) I really enjoy the fabric and the underwear has lasted me years so far. I also really like the elastic on the legs that helps the underwear not bunch up. Overall recommend to any guy.
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More sales on individual or bundles of underwear during times like Black Friday/Cyber Monday. The product itself is perfect.
4y ago
The concept is great! I've not found anyone else making anything like the Paradise Pocket. The material is nice too. The sizes are exactly as described, which means I ordered up one size from what I normally wear, and it was perfect. The legs are too short for tall people like me on the regular design, and the longer design is always out of stock, so I haven't been able to judge those yet, but I will definitely order the longer design when available.
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The concept is great! I've not found anyone else making anything like the Paradise Pocket. The material is nice too. The sizes are exactly as described, which means I ordered up one size from what I normally wear, and it was perfect. The legs are too short for tall people like me on the regular design, and the longer design is always out of stock, so I haven't been able to judge those yet, but I will definitely order the longer design when available.
4y ago
Wonderful underwear. Fabric is super soft, and feels great.
4y ago
These are almost, but not quite, perfect. I have been in search of the perfect underwear for years: a pair that would give me the support I need without shoving my balls back into my body or smashing them against my leg, that keeps me high and center without making me sing soprano. All Citizens Paradise Pocket is oh so close. The only drawback is the opening of the pocket at the base by the gusset. I’m sure this was designed to allow ventilation; however, the net effect is that when you wear the underwear for any length of time, your boys slips through the pocket and it feels like you have a cord strapped under your balls. Not fun! I fixed this by putting a single stitch at the base of the pocket to the center of the gusset seam, and I am pretty happy with the underwear. In fact, I bought and modified several pairs and it’s all I wear anymore.
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If All Citizens closed the opening at the gusset and perhaps created a upward curve seam (kind of like a smile) to cradle my balls comfortably, then they truly would have the world’s best underwear. Here’s hoping!
4y ago
Very well made. I like them quite a bit. The fabric is soft and comfortable. Stitching is excellent as is the elastic. The H fly is convenient.
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While the Paradise Pouch works as it is supposed to, I found it to be a little bulky felling. I would prefer if the front pouch was a little more of a pouch. The waist band is a little wider than I like but, not uncomfortable. Some of my issue may be due to the fact that I am right between a medium and a large in size. I purchased a large but, I am probably going to try a medium to see how they fit.
4y ago
I was sent an email requesting that I write a review on this product and would love to, but all I can write about is my experience with ordering and customer service so far. I placed my order in June this year, knowing that the item was backordered. The site promised that the order would be shipped in August, which was fine. A couple days ago, I emailed the company asking for an update, because I have had no communication from them except for advertisements asking me to buy more items from them. The response was simply said that my order would not ship until October now, another two months. No explanation as to why, no apology, just a statement that I could either wait, or get my order refunded. I asked for more information, and just received what felt like a boilerplate response, "supply chain issues and manufacturing delays" along with the same, basic deal with or it cancel your order statement. This is the first time I have made a purchase from this company and my experience with them so far has been very disappointing.
Feedback
COMMUNICATION - You should have kept me informed on what was going on with my order. The most frustrating thing about this is that I had to ask you and the lame, boiler plate response I received. You claim that you value your customers, then start acting like it.
4y ago
Excellent company for men's basics. Every product I've tried has been a hit.
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Excited for more product variety as time progresses!
4y ago
Quality material, perfect fit. Fun design options as well.
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No notes
4y ago
Customer service is outstanding. They respond to email quickly, and a conversation helped me decide which style of paradise pockets fit me best. Now I "reload my drawer" frequently.
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I believe more colors and patterns would offer more choice. I shared this with them, and they are working on it. I have seen new patters since.
4y ago
Excellent quality, great customer service!
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Bundle prices could be better
4y ago
Very soft. Legs do not ride up. Product works a advertised. Parts go into the hole and are very comfortable. Way more cost effective but quality is not spared.
4y ago
Suuuupppeeeerrrrrr comfy. Best fabric for well you know…