23andMe reviews and discussion

4.1

84% of reviewers would recommend to a friend

Reviews mention

  • Intuitive app experience, polished interface
  • Engaging ancestry mapping, vivid visuals
  • Actionable health predisposition reports
  • Ongoing updates, expanding genetic insights
  • Aggressive upgrade prompts, intrusive upsells
  • Limited non‑european health representation
  • Occasionally confusing website navigation
  • Privacy vulnerabilities, data‑sharing concerns

23andMe earns largely positive reviews for delivering engaging ancestry mapping, robust health predisposition reports, and an intuitive app that keeps updating insights; it clearly works for users seeking genetic context and family connections. However, reviews flag significant drawbacks: recurring upsells/subscriptions, uneven depth for non‑European health traits, occasional confusing interfaces, slow results for some, and serious privacy concerns including data selling and breaches.

AI summary based on Thingtesting reviews

63 reviews and posts

  • I know this company has had some controversy lately; however, I was pleased with my experience a few years ago. The process was very simple and quick. I was very impressed with the amount of information I learned. For reference, I do not know a lot about my biological parents' background, and this helped answer some questions. For me it was worth the price, and I am glad I did it.

  • LOVE THIS! Here's the deal.... my father was adopted at birth. It was a closed adoption; towards the end of his life, he thought he had gotten close - he believed that his birth family surname was "Justis" - time was too short, and despite trying, he was not ever able to locate his birth family. My dad had a series of health issues (diabetes, heart disease), and it could not be known if there was a family disposition for such or not. It left him frustrated, and my siblings and I wanted to find out what we could do. The 23 and Me DNA kit led us in the right direction...... I submitted my DNA first. The results were fascinating to me and my two siblings. While we were familiar with what we might learn from our Mom's side, our dad's results would be completely new information—it kind of felt like Christmas morning! But beyond the ethnic background - there was a DNA match...and the individual had the last name of "Justin!!!!" I reached out immediately - It's been about 3 years and have yet to hear back from this DNA match. We are still hopeful and will move on to greater detective work in the next block of time. Thanks 23 and Me.

  • I'm so happy I decided to take a 23andMe DNA test. I purchased it at a special Black Friday deal, took the test and then had results back within a few weeks. I learned that many of my habits are actually influenced by genetics. I love coffee. My genetics mean I'm more likely to consume more caffeine 😅. Apparently I have more Neanderthal DNA than 80% of the population 🙈. I also connected with a few distant relatives and pieced together our shared family history. The final thing I like about 23andMe is that it keeps getting better - they add new genetic reports all of the time.

    Feedback

    Personally I think 23andMe could do a much better job explaining what happens to your data, and how it is processed. Do they sell it on for research? If so, how is the data used?

  • I purchased a DNA and Health kit during the holidays when it was $50 off $150. The process was super simple, results didn’t take long, and the communication/tracking was good. The app is also really well done and as the product evolves and gets better the app just automatically updates and includes that new info. I appreciated the health variant markers that it tested for as well as the ancestry mapping to specific regions. I was also able to sync up with other family members who have taken the test so it builds up our profiles and can find distant relatives. I would purchase again and for others as gifts.

  • I really enjoyed this, especially getting to learn more about myself and what makes me, me. There is a ton of information that I would have never related to genetics otherwise and it's opened the door for even more exploration as my mother has tested herself as well.

    Feedback

    I only knocked it down to 4/5 because they, like every other brand at the moment, have introduced a subscription to access more information.

  • I really love 23andMe’s mission—making genetic insights accessible to everyone. The website is easy to navigate, and the process of getting results is straightforward. It’s fascinating to learn about your ancestry and health, all through a seamless experience.

  • My only disappointment is that I have no famous relatives. I loved learning about my family background and tree. Reveals so much!!!

  • Useful biology. Wearing sunglasses to protect eyes from point mutated protein

  • I've done all of the tests in this space (Ancestry, 23andme, myheritage dna... hell, even two for two of my dogs, embark and wisdom panel). This is the best. The user experience online is the most robust for your money. AncestryDNA connects really nicely to Ancestry.com if you already have family who participate there and it can connect really nicely with your family tree, etc. That said, it's the most expensive and it costs more to layer on those levels/access that info. I'd recommend it for a month if you're looking for answers (I'm guessing you are, if this is a service you want...) and then cancel. On a recurring monthly basis it just gets crazy expensive unless you are literally a full time genealogist and/or some sort of heiress. 23andme is my pick if you're just casually looking to learn more about your ethnic background. It's a fun gift for parents or grandparents. (Also fun to compare all of your results and understand what pieces come from where.) They update their DNA database regularly, so though you order once, you can check in on your results and watch them constantly evolve. That's a great plus.

  • I purchased the health kit a year or two ago to figure out more about my genetic predispositions (and to prove to my doctors that certain medications do nothing for me) and it made me feel very validated. I wish they had even more insights but at least it's more than what I could find with other brands. I was also able to download my sequencing and upload it with other companies and find some extra insights. I also believe it's HSA/FSA eligible but I am not 100% sure.

  • Initially, I was so excited about the opportunities a site like 23andme would provide. Since submitting my test tube of spit many years ago, I have had my dna and data sold in a security breach and watched this company’s demise. Unfortunately, it was at all of the customers expense. I would never recommend a service like this. Stay away!

  • I love doing 23 and me. It was wonderful to find out about my family members and ancestry. it felt very confidential, and I got my results very quickly

  • the stats were insightful, and it's nice that they keep coming out with new information about your dna

  • Obsessed, really interesting and loved connecting with relatives

    Feedback

    Took a while, but I also shipped from London

  • I purchased 23andMe WAY back in my first years of high school. I always heard crazy stories about what it could tell you, but I had no idea the impact it would ultimately create on my life. For the better, we learned that my 58-year-old dad's dad AND the last name I've lived under the last 24-years hasn't been an accurate depiction. If you have any holes in your family story and timeline, I cannot recommend enough. It was a must-have for ours and brought us closer together than it did drive us apart. Not to mention, the new premium features are outstanding and can truly tell you so much about yourself genetically and your health predispositions.

  • Did this several years ago. Continue to get updates. Interesting.

  • I love the app experience - how its database is continually updated so you learn new things about your lineage, health outcomes, and relatives. It's just way too expensive.

  • So fun to do and learn about your history, especially if your parents, siblings, other family, etc do it too and you can compare!

  • It was cool to do. Should've boughten the all inclusive pack to start, upgrading in the app feels like kind of a rip off, but it's cool to see you DNA stuff and I enjoy the health warnings. I enjoy looking at the information, but I kind of regret doing it.