Base
2 years ago
My experience with the product is great and it's easy to unsubscribe/resubscribe. I also think the app has been developed very well. It's efficient and easy to use. The free tips that are provided without paying for a consult after receiving your results are helpful as well. I like that there is a chat function built right into the app so I don't have to try and find a way to contact them.
Feedback
Their timing is a little bit inconsistent. The auto responses go out but I had some issues with follow-through. My 2nd test got lost in the mail and when I reached out and they offered to ship a replacement, I had to remind them a week and a half later. I think it's just a small company issue though so it's not a dealbreaker, but efficiency could be improved.