4y ago
I was a subscriber for about 4 months. The wine pairings were amazing and I felt like they worked really well. The choices, however, left me desiring a bit more. Everything that I wanted was always out of stock, no matter how quickly I logged in to buy my batch. This being said, the wine made some amazing gifts for folks so none was lost. What really threw me off is that I contacted support to cancel my subscription and they assured me that it would be canceled. About six months later, I was checking my email to see that they had not canceled it, but rather moved it to a quarterly subscription without my knowledge. When I contacted support, they let me know that they would not refund me and that I just had to spend the credits. I obliged but still have wine left as I had to order 8 bottles of wine that I didn't want, seeing as it was the end of the ordering window and very picked through.
Feedback
Definitely the refund policies and support. I'm not sure if it was a miscommunication or what but I was very clear I wanted to cancel and not move to a quarterly subscription. I'd love to see more selection or a greater quantity of their best sellers. They had great wine, it was just always sold out.