Victoria's Secret sells a range of panties, bras, and loungewear.

The world’s best bras, panties, and lingerie. Shop our favorite clothing from sleepwear and sportswear to beauty and swim. Only from Victoria’s Secret.

Victoria's Secret is loved by customers for its sexy, well-made lingerie that boosts confidence and fits perfectly. Its range of perfumes and body lotions are appreciated for their long-lasting, attractive fragrances. The brand also offers comfortable, high-quality pajamas and swimwear. However, customers are disappointed with the inconsistent quality, discomfort of some bras, and high prices. The brand's online shopping experience needs improvement, and some customers have reported negative experiences with customer service.

Victoria's Secret

Body losion

lingerie

Bikinis

panties

lotion

service

Push up bra

pajamas

tease fragrance 

Body spray

Clothing

I love Victoria secret bras and underwear. The seamless underwear is my favorite. 

I used to buy my underwear from VS but have since switched to Aerie. I just got so irritated with the declining quality of VS with seams ripping and things falling apart. Get your staples somewhere else. 

I love the pushup bras. The silky material is very soft and comfortable, with beautiful floral design embedded. Very luxurious. 

Most uncomfortable bras I’ve ever worn 

Quality is iffy when you order online. And there quality in general has declined. They do have fantastic support though 

The warm and cozy body spray is my absolute favorite, lasts so long and smells sweet but floral. I love and recommend

Yesterday 3/28/24 was the 1st time i ordered from VS in about a year. They advertised their buy 2 get one free sale/deal, bot VS & Pink...I had some issues with doing the online ordering so i called customer service which has ALWAYS been TOP NOTCH. NO KIDDING, all in all i was on the phone for over THREE HOURS.. 4 different agents... They have OUT SOURCED  their customer service!! Barely can even understand any of the agents & the know NOTHING about the products, scents & recommendations.. I finally got to speak to a supervisor who also had a heavy accent, but nothing compared to the other 3 ..on the phone with him for an HOUR & he finally helped and took care of everything & gave me $$ compensation for all of my aggravation... Don't think i will be buying anything from VS or PINK again, certainly not if i need help with customer service!! BAD MOVE VS, BAD!!


I recently had a disappointing experience with Victoria's Secret online ordering process. After placing an order, I realized that the size of the bra had changed from a C cup to an AA cup due to a glitch in the website's design. Despite searching extensively, I couldn't find an option to change or cancel my order.

To make matters worse, when I tried to contact the Canadian customer service number, I was told it was a holiday, despite there being no holiday in Canada that weekend. I eventually had to call the US number, where I spoke with a professional representative. However, she informed me that since over 30 minutes had passed, I couldn't cancel my order. I was forced to accept the order and return it at a later date, with no guarantee of a timely refund.

After expressing my frustration, the representative offered a $15 rebate, which was a small consolation. My issue lies not with the customer service representative but with the flawed online ordering process. It's unacceptable that I couldn't easily change my order, including size or color, within a reasonable timeframe (in this case, 30 minutes).

Victoria's Secret needs to improve their website's functionality and customer service policies to prevent similar experiences for others. Until then, I would caution against shopping on their website.

I love everything about Victoria’s Secret from the perfume to the bras to the panties to the sales. You cannot go wrong with anything in Victoria’s Secret. The quality the fit and the style is definitely a real winner. 

I used to buy this brand a lot. Their sales are really good deals. But the regular prices esp for bras are ridiculous. I also learned they aren’t cruelty free (the skin products)

VS sizing is so weird. Every time I would get sized, it would be a wildly different number and cup size, and I don’t think their products are exceptional. There are so many other brands that I would rather buy from.

I've gone to VS for my bras for a while now, but that's only because of convenience. I find that the quality of the bras are not up to par and that they don't cater to the wide range of bra sizes that exist. I've always found VS bras to be uncomfortable. I gave them an extra bump for some of the cute patterns & styles they offer. 

The designs of their lingerie aren't as unique as they used to be. Quality is still good but there are more affordable brands for the same/similar quality.

Entirely unremarkable. I think they get away with having a big name, but I've always found the quality to be subpar in relation to the price.

Growing up this was the main store wear I would purchaser my bras in the early 2000s. I would find that the bras were not really that comfortable and extremely padded. Also the overall store experience was not great. 

I did also purchase several items from the PINK store as well. I did like their program where they would send a coupon for a free underwear that was to draw you into the store. 

I have not purchased an item in probably 10 years since I have found better alternatives that fit my body better and the brand is more empowering to women. 

They are ok. The underwear I bought was decent and Isn’t really expensive

It's okay. I seem to find their stuff is overpriced for nothing that special. You're better off just shopping at your department store to be honest (also I know it wasn't body positive but I kinda miss the VS fashion show) 

Their bra sizing is all over the place, but their underwear remains some of my favorites. It's fairly good quality that lasts long enough & the pricing seems fair. I am happy to see that VS has become a bit more size-inclusive, but they still have a long way to go. Also happy to see them collaborating with so many top-name brands.

Victoria's Secret bras and undies are overrated. It's their fashion show and window displays that get people into the stores. However, I love their perfumes and lotions. I get so many compliments on their Bare Vanilla scent. They also used to make the best shaving lotion that would leave my legs super soft, but unfortunately, they discontinued it.   I give them 4 stars for perfume and take one away for their bras leaving them with 3 stars in all. 

Victoria's Secret

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