Item: Urban Sophistication
Rating: 1
Author: Sasa K

Urban Sophistication sells phone cases featuring quotes and unique materials. 

Portrait of Us Social media seriously harms your mental health phone case Puffer Case

Urban Sophistication

Accessories

 "Lost Package and Disappointing Support"

I purchased a phone case from US and unfortunately encountered a disheartening experience. The package, which was supposed to contain the protective case for my phone, was inexplicably lost in transit. What added to the frustration was the lack of effective support from the company. Despite my attempts to seek assistance, the customer support was unhelpful and failed to provide a satisfactory resolution.

This incident has left me not only without the product I paid for but also deeply dissatisfied with the customer service. Losing a package can happen, but the absence of proactive and supportive assistance to rectify the situation is disappointing. Regrettably, I expected more from US and hope they can improve their customer service to prevent such occurrences for others in the future.





The plush case has gotten beat up over time and the clear cases have yellowed but ¯\_(ツ)_/¯ 

I've loved all of my Urban Sophistication phone cases over the years!! they all have always been v much of their own distinct era. I obviously started out with the OG "social media seriously harms your mental health" (before gigi hadid did, but who's counting), then when I got my iPhone 11 I got the "spent my rent on an oversized phone, not big enough to live in," followed by a plush star case that feels very y2k. I love that the brand was founded by a brother/sister duo and it's been cool to see it grow in its own right over the years. 

Urban Sophistication reviews