The RealReal reviews and discussion

When things go right, The RealReal is fine. But when something goes wrong, their customer service is absolutely terrible. I spent hundreds on a special item for a trip, and they sent me the wrong item entirely — a cheaper piece in the wrong size (a size 0 instead of a Medium). Their solution? Either pay to return their mistake for a refund or keep it for a $25 credit that didn’t even cover the price difference between the items. After multiple complaints, the only concession they offered was waiving the return shipping fee. I was refused a manager and repeatedly brushed off. For a luxury resale company, the lack of accountability is shocking. They clearly do not care what they send customers or how problems are handled afterward. Save yourself the headache and buy directly from reputable stores instead.

I had a really great experience buying a bag from The RealReal. The process was smooth, the website was easy to navigate, and my bag arrived exactly as described. It felt authentic, high-quality, and well-packaged. Customer service was helpful and responsive when I had questions. Overall, I’m very happy with my purchase and would definitely buy from them again!”

I LOVE this website - it’s completely reliable. It’s even more worth it if you wait for a good sale. (: I feel like it makes my love for clothes and fashion so much more accessible and help clothes continue being loved. Easy to buy and have never recieved an items that wasn’t in its described condition!